- Report: #830500
Complaint Review: Down House lounge - Brooklyn New York
Reported By:
iriska -
Brooklyn, New York, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Down House lounge
250 Ave X Brooklyn, 11223 New York, United States of America
Phone:
(718) 627-3200
Web:
http://www.downhouseny.com/
Categories:
Business Rating:
(0)
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Down House lounge stealing, extortion, russian criminals Brooklyn, New York
We came to this place and shared the table with other people, when they left they paid their bill, later we asked for our bill and i decided to check it. i was surprised to see in our bill charge for vodka because nobody ordered it. i asked the waitress to explain what is going on and she said that she forgot to include it in a bill of people that were sitting next to us and that's why she included in our bill. WTF!!!! why i have to pay for her mistake! then we left exact amount for what we ordered, however, we were stopped by security, i said that i left money on the table but he with demanding voice asked me to bring money to him to prove that we paid full amount. so, they did not let us out until we paid for the vodka that nobody never ordered. Moreover, our neighbors by the table paid fully for what the ordered, so the waitress wanted to make extra cash hoping that we are drunk and not going to notice the charge for vodka... that is disgusting and unprofessional!
2 Updates & Rebuttals
Downhouse
United States of Americaunfortunate incident
#2REBUTTAL Owner of company
Fri, December 07, 2012
This web site was just brought to my attention by an employee.. almost a year later and it is unfortunate that so much time has passed. Understandably you were upset. Please accept my apologies.
I will try to ponder this matter further
1. I cannot speak for the events of that night, yet under the circumstances, when several groups of people sit at one table and everyone orders - it is possible for a server to make an innocent mistake by confusing who ordered what drinks. Especially if people ask for a split check at the end. I can honestly say that in all the years, we have never had another situation like this.
2. It is also possible that the other group while paying the check did not notice the mistake or, in fact, chose to ignore it.
3. Nowhere in your report do I see that you tried to contact a manager and solve this issue. Why?
Again, I am profoundly sorry for the events of that night. I will address this with the staff now to make sure this does not happen again.
Downhouse
United States of AmericaUnfortunate incident
#3REBUTTAL Owner of company
Fri, December 07, 2012
This web site was just brought to my attention by an employee.. almost a year later and it is unfortunate that so much time has passed. Understandably you were upset. Please accept my apologies.
I will try to ponder this matter further
1. I cannot speak for the events of that night, yet under the circumstances, when several groups of people sit at one table and everyone orders - it is possible for a server to make an innocent mistake by confusing who ordered what drinks. Especially if people ask for a split check at the end. I can honestly say that in all the years, we have never had another situation like this.
2. It is also possible that the other group while paying the check did not notice the mistake or, in fact, chose to ignore it.
3. Nowhere in your report do I see that you tried to contact a manager and solve this issue. Why?
Again, I am profoundly sorry for the events of that night. I will address this with the staff now to make sure this does not happen again.
