I purchased Microsoft Office 2016, download of the program was instant. Upon receipt, I was locked out of my existing program and unable to validate with Microsoft. MS said it was an invalid validation code. Tried calling the company, their number "is not set up to receive calls", and of course their "chat" line is never available and no one returns emails. I used my AMEX card and just filed a report with AMEX. They were surprised to see the charge went through "immediately", and will credit me back because I never received what I paid for. AMEX said they will begin an investigation as well into the company. don't buy from this company, and call your credit card company and file a fraud report with them. You and me don't have any clout, the credit card companies do.