- Report: #900724
Complaint Review: Downriver Body Works - Internet
Reported By:
Stacey -
Dearborn, Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Downriver Body Works
11129 Old Goddard Allen Park Michigan 48101 Internet, United States of America
Phone:
(313) 383-8100
Web:
www.downriverbodyworks.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Downriver Body Works Downriver Motor Sales, Inc Charged me and my insurance company for parts and work not performed, they lied and took a month to do very little work. Internet
This company took advantage of me for being under stress after a car accident. My car was towed directly here by Area Towing and Recovery, Inc. The man named Shane, (tow truck driver) swore that this was the best shop around. I later discovered he probably got a huge bonus to take it there. The car arrived to the shop with minimal damage to the front passanger side. Needing a new tire, rim, headlamp, side panel and some mechanical work around the tire. They called me instantly to come there so I could have a rental while they fixed it. I called about three days later and asked them how things were going, they said they would get back to me. A week went by no call back. I called the following Monday she said that they were waiting on the insurance still and would get back to me again, I knew this wasnt true because I had spoken to the insurance company and he said they had been there on the previous wednesday. Needless to say these promises to call back and such kept up for a little over three weeks. Finally I called on the 3rd week and she said my car would be ready tomorrow. I argued with her about my deductable because in the beginging she said she could probably waive it. Needless to say when it came time for my car to be done it wasnt waived. She called my dad who is legally incompetent and long behold suckered him into paying the deductable, even before the car was looked at or approved by me. I got the car back with swirls all over the hood, a cracked headlight after being charged 241.46 for. They never replaced the part on my door only rebend it (it still is dented). The tire they gave me was used and shows sign of possible dry rotting. I called the shop to ask about this and only got "mary will calll you back." I will try again today. I have lost sleep over this on top of preparing for my pre-law finals, I am at a loss about this car. I just want to make sure that no one makes the same mistake as I and uses this shop for ANY repairs for their car.
1 Updates & Rebuttals
Bubba Lee
REd Deer,Alberta,
Canada
How to deal with this mess from an industry insider
#2General Comment
Thu, June 21, 2012
Your deductable is your's to pay unless your INSURANCE COMPANY waives it. It is technically fraud if your repair shop waives the deductable.
1st do not complain about the repair shop not waiving the deductable.
2nd Call your insurance company and tell them POLITELY that you are unhappy with the repairs that were not done correctly, detail briefly what is wrong and stress that a used tire probably means other problems you cant see. Stress that you fear for your safety because of the shoddy repairs.
At this point your insurance company will probably send out an adjuster to look at the car. Be nice to him, he is just a paper pusher. Tell him you want the repairs evaluated by another independent shop due to your safety fears.
This will take time, will involve several frustrating and pointless steps. At the end of each step ask how long the next step will take and don't bother anyone until that date has passed.
Now we hope the insurance company will hold the idiot's at the original shop responsible and fix it correctly.
