Trudy
Fenton,#2Author of original report
Thu, January 11, 2007
Yes, after almost a year of jerking me around, Dr. Rempala finally did the right thing & refunded my money. Is getting a refund late better than never? Yes, but it hardly makes up for my stress, my time, my effort & the way I was treated by him & his staff. In his rebuttle, Dr. Rempala places the blame on an associate. Whether or not his associate placed my crowns permanently without his knowledge is irrelavent. Dr. Rempala had already made two sets of crowns for me. And again they were too short. They still would have had to be remade. No doubt placing them temporarly would have made it easier for him to take them out. But I'd still need mulitple office visits, which means multiple times of going through pain & suffering. Personally, I feel if Dr. Rempala wants to better serve his patients he should accept responsibility for his mistakes & learn from them instead of make excuses.
Jeffrey
Frontenac,#3REBUTTAL Owner of company
Thu, January 11, 2007
This individual was seen by my associate dentist who placed these crowns permanantly without my permission. I have refunded this patient her money and I am very sorry she went through all of this. I typically make my patients very happy. This was a very difficult case. I warranty my treatment for 10 years. This warranty was honored and I refunded her money to her. My practice provides extremely high quality care and unsatisfied patients are rare Dr. Jeffrey Rempala, DMD, FAGD