- Report: #1320675
Complaint Review: Dr. Lori Ph.D. Antiques Appraiser - Nationwide
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Author Not Confirmed
Why?
Dr. Lori Ph.D. Antiques Appraiser
Nationwide, USA
Phone:
(888) 431-1010
Web:
http://www.drloriv.com/
Categories:
Business Rating:
(0)
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Dr. Lori Ph.D. Antiques Appraiser Masterpiece Technologies Inc. Industry Hack Doylestown Nationwide
For $250, this service (Priority Ask Dr. Lori) is less than stellar. The expertise that Dr. Lori espouses is completely lost within the service’s back-end IT support. Or, non-existent support.
We had the service for the month of July and asked for a simple roll-up of items submitted. According to website, each item is assigned an individual tracking number. For us, the final tally was approximately 50 items. Should be a relatively easy report to generate.
Of course, we maintained our own records and requested the end-of-service roll-up as a means for validation. Dr. Lori (or her team) is unwilling / unable to deliver on this front. The best I got (from Mike) was that this was a good suggestion.
Very disappointing from a so-called “leader” in the industry.
1 Updates & Rebuttals
Direct Contact Solves Problems - Thanks to Dr. Lori
#2Author of original report
Fri, August 05, 2016
Dr. Lori contacted me yesterday and we spoke at length. I appreciate her willingness to personally reach out and work through the issue. This says a lot about her commitment to quality.
My beef centered on the perception of a cutting (snarky) email string from one of her employees managing her website. Maybe I was having a bad day, but I felt that customer service was lacking as I repeatedly tried to get an answer to a simple question. After indicating to the employee that I was drafting a negative review for posting to Social Media, I received no call-to-action or willingness to resolve. I waited, and then posted….
I get it, a service like “Priority Ask Dr. Lori” deals with a large volume of email traffic and customers who may ask questions outside of the scope of services. For the one-offs and ridiculous, yeah, a snarky response has its place. However, for a customer who has already paid $750 for services, a deeper (more thoughtful) dive into issue resolution should be the norm.
Again, I appreciate Dr. Lori reaching out. She knows the power of Social Media and its influence over brand equity. She fully admits that she does not have day-to-day oversight of her website. I would not expect this. As a small business owner myself, I am very sensitive to bad publicity and will move heaven and earth (to the degree possible) to ensure customer satisfaction. A similar attitude is cultivated with employees. Dr. Lori promises to speak with her staff.
Unfortunately, I cannot remove my initial report from this site. I formally apologize to Dr. Lori for the use of the phase “Industry Hack.” I was seriously agitated.
Bottom line, I would use her service again and recommend to family and friends. And, she is a TRUE professional!
BLH
