- Report: #1193647
Complaint Review: DresSale - Internet
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DresSale
Internet, USA
Web:
http://www.dressale.com/
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DresSale IMAGES STOLEN, CHINESE IMITATION, REFUND, EXCHANGE AND GUARANTEE POLICY NON EXISTENT China Internet
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I purchased three bridesmaid dresses from Dress Sale on 19 Feb 2014 for AUD $361.52. Words cannot really explain how shockingly dodgy and unprofessional this company is. The hem of the dress was accidentally sewn, lifting the it up to see your butt, the sizes were all incorrect despite them calling me at 2am to confirm measurements, the dress quality and design is of very poor standards (from the material to the hem to the ribbon to the zipper -EVERYTHING) and lastly, it is straight up deceptive advertising as the dresses we received looked NOTHING like the photos. They are indeed Chinese make, designed and sewn by inexperienced 10 year olds. See attached photos. The 1st photo is what I ordered but in pink, the other photos is what they made me!
PLEASE note that the dresses advertised on their website is NOT their dresses, it it another company's, which they steal and intend to imitate. They claim they have refund and exchange policy and a "Customer Guarantee"-BS! It is only there to ease the buyers into thinking the Company is legitimate and honest. They are not. Do yourself a favour, spend an extra $500 to buy from quality and reliable dress companies. I gave these dresses to the Smith Family. When I asked for a refund, it went back and fourth (ten emails), they said (to all three defected dresses and that looked nothing like what I ordered):
"Since the dress is custom made,it is inevitable to have some deviation...the whole design of the dress is still very well,right?we are willing to give you a jacket or shawl for free for the next order as compensation,OK?". Hahaha DODGY! I hope this company gets investigated by consumer affairs (if there is any in China!)
STAY AWAY FROM THIS DODGY HONG KONG ONLINE COMPANY.
Regards,
