- Report: #790066
Complaint Review: Driver's Auto Repair #104 - Houston Texas
Reported By:
Patricia -
houston, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Driver's Auto Repair #104
12630 Jones Road Houston, 77070 Texas, United States of America
Phone:
281/955-1300
Web:
www.driversautorepair.com
Categories:
Business Rating:
(0)
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Driver's Auto Repair #104 Shady Work Houston, Texas
I took my truck in to driver's auto repair on jones rd. On October 10, 2011 for them to change my timing belt. They told my husband that they were going to change out the timing belt and that evrything should cost about $550.00 but if it needs a kit then it was goin to cost another $150.00. So my husband told them that that was fine to go head and fix the timing belt. Later that day my husband called to check the status of the truck they told him that I was able to pick the truck up at 6:45p. When I got there I paid them $669.62 for the repairs. I waited and ten minutes later the manager can out and said that I would have to pick up the truck the next day because they had to remeasure everything about it was not aline right. So the next day they then called my husband and told him that the motor was no good. And the only way for us to get a credit is if we buy a $5,500.00 motor from them. They would put $669.62 at credit to that balance. My husband then stated to ask questions which they could not answer. My husband then had my truck towed to my father-in-laws house. When they truck got there my father in law called my husband to inform him that our truck was in parts. Nothing was put together. My husband then call them and ask them what happen why was our truck in parts. My husband also told them that he wanted a credit back for them not fixing the truck. The manager told my husband that here is not way that he was going to get his money back. I talked to who look at my truck and he said that what they did was the didn't aline the timing belt right and it doesn't matter what kind fo motor it is but on Nissians if the don't aline it right when you try to start it it will shoot the motor, and that is what they did and now no one will return my calls, and if they do they will not give you any numbers. On the website it says that the company is owned by Scott and Rebbecca Darrell but the is not true it is a DBA and it is owned by GSSD Investments, LLC and their customer service number doesn't work.
2 Updates & Rebuttals
Eaton923
Fargo,North Dakota,
United States of America
File a complaint
#2Consumer Comment
Tue, October 18, 2011
If they have a BBB account, I would file a complaint. Also, I would leave a message that you will be filing a complaint with the Attorney General of your state for fraud if they do not try and fix what they broke. This line usually at least gets a response.
Patricia
houston,Texas,
United States of America
Shady work
#3Author of original report
Tue, October 18, 2011
The company still have not given us back our money. I called the GSSD Investments and they will not give me the number to the owner. You are not able to get the number to no one there is no customer service department. My truck is still not fix I now need to buy a new motor. Here is what they did to my truck some of the parts are in the bed of my truck here are the pictures.
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