- Report: #1209293
Complaint Review: Dr.Wellness Spas - Kingsport Tennessee
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Dr.Wellness Spas
https://www.recdirectfactoryoutlets.com/spas.php Kingsport, Tennessee, USA
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https://www.recdirectfactoryoutlets.com/spas.php
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Dr.Wellness Spas Rec-Direct Spa with Defective parts Kingsport Tennessee
Purchased a Dr Wellness Lifestyle Series x6 spa in approximately June 2012 .
After Approximately 4 months of using the spa I noticed water leaking from under spa.
Upon remva of side panes saw that the heater/sensor unit cracked and leaking . tried to repair with no success.
Contacted service and they sent out a new heater . Installed the new heater and started seeing error messages within a year.
Contacted Rec-Direct again and they sent another heater, installed and noticed previous unit had water in electronic compartment. Error messages appeared again several months later. Noticed top of electrical panel on heater cracked . Called Rec-Direct and they send another heater . This was a different color (Grey) as opposed to the three previous heaters that were black. I assumed they had rectified the heater problem by manufacturing the unit from a different material.
This was 3 months ago and I am getting error message again.
These heaters are made by another company I contacted, but didn't hear from them.
I will have to call Rec-Direct again tomorrow and find out where we go from here. Rec-Direct has been helpful is sending the part out so many times, but they need to rectify the issue with their supplier.
