- Report: #1488563
Complaint Review: Dublin Hyundai - Dublin California
Reported By:
Alexey -
Dublin, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Dublin Hyundai
6015 Scarlett Court Dublin, 94568 California, United States
Phone:
877-865-6561
Web:
https://www.dublinhyundai.com/
Categories:
Business Rating:
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Dublin Hyundai David Kay (service advisor) Louis Rodriguez (service manager) Didn't run diagnostic on my car despite warnings, said good to go. Engine went off 2000 miles later with bad spark plugs, mechanical repairs. Dublin California
Report Attachments
On October 30th, 2019 we brought our Hyundai Sonata Hybrid (2015, for that matter) to Dublin Hyundai for a thorough inspection, for we were preparing for an unplanned interstate trip. The oil indicator lamp had been coming up spuriously for a while. The mechanic gave it a four-mile test ride, said it was "fine, you are good to go". Apparently, as it follows from the detailed invoice and was confirmed by the service manager, they only did "visual inspection" and checked the driver-visible indicators of the onboard computer.
We did an extra oil check at Jiffy Lube on November 8th, 2019 (attached too).
On Monday, November 11th, 2019, the car inspection manager displayed "CHECK ENGINE" on a freeway near Sonora, Texas, and we heard screeching noise. We immediately slowed down and with extreme caution exited the freeway. An automated inspection in Roosevelt, Texas (they just plugged in the diagnostic controller, or whatever they call it) revealed like 7 or 8 error codes. They said they didn't have qualified personnel to fix it all and routed us to San Antonio, Texas, where we received excellent service from Superior Hyundai.
The report from Superior Hyundai confirmed the findings of the Roosevelt workshop. They changed 4 spark plugs, replaced both belt tensioners, replaced pressure switch and harness. Needless to say, after the Superior service the oil lamp didn't come up for a single time.
We missed our appointment at a government office in Houston, had to spend two extra nights in South Texas and rent a car to complete our trip. We had a child in the vehicle (the appointment in Houston was hers), who was extremely scared. When we came to Dublin Hyundai after Thanksgiving, the service manager told us "no, we did everything we were supposed to do", not even offering an apology, let alone a compensation.
We have the paper trail, plenty of evidence. We had repeatedly bugged the mechanic that the oil lamp indicator concerned us, and the mechanic was eager to dismiss the concern without full knowledge.
We risked our lives as a result.
Apparently, if you need basic human attention and due diligence in California, it takes a ride to Texas.
1 Updates & Rebuttals
Alexey
Dublin,California,
United States
The paper trail
#2Author of original report
Wed, December 04, 2019
For some reason the pages failed to upload as photos, I merged them into PDF documents.
