- Report: #936621
Complaint Review: E 470 Public Highway Authority - Aurora Colorado
Reported By:
Peggy -
Aurora, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
E 470 Public Highway Authority
22470 E. 6th Parkway, Suite 110, Aurora, 80018 Colorado, United States of America
Phone:
Web:
www.expresstoll.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
E 470 Public Highway Authority Customers pay for their billing ineptitude Aurora, Colorado
Using the E470 toll system is a nightmare. The lack of a proper billing system for license plate toll users is fraudulent. I have yet to be able to speak with a customer service person as I am continually disconnected.
I have had my current address registered with my vehicle since March 2010. I used the toll road for business, therefore needing the individual invoices for expense reports.
After using the toll system for several months I emailed asking for an invoice. The reply was no invoices had been issued. The first invoice I received was in Aug 2012 and I paid that the day received.
I have just received a notice that I was delinquent in payment, had missed a hearing to the case and was referred to collections. This added up to over an additional $100 in fees.
I have NEVER received invoices, notice of a hearing or anything to that effect.
I was sent the collections notice by Linebarger Goggan Blair & Sampson. In speaking with the collection agency, the notice they sent me didn't even contain the notice of all the toll charges. I was also told that not receiving the invoices was no excuse for not paying them.
I called to request a hearing to contest the charges and can find no direct prompt to that department. There is no way on the E 470 phone system to speak to a person directly. All attempts have ending in being automatically disconnected.
I have no problem paying the tolls but I refuse to pay any additional charges.
I have had my current address registered with my vehicle since March 2010. I used the toll road for business, therefore needing the individual invoices for expense reports.
After using the toll system for several months I emailed asking for an invoice. The reply was no invoices had been issued. The first invoice I received was in Aug 2012 and I paid that the day received.
I have just received a notice that I was delinquent in payment, had missed a hearing to the case and was referred to collections. This added up to over an additional $100 in fees.
I have NEVER received invoices, notice of a hearing or anything to that effect.
I was sent the collections notice by Linebarger Goggan Blair & Sampson. In speaking with the collection agency, the notice they sent me didn't even contain the notice of all the toll charges. I was also told that not receiving the invoices was no excuse for not paying them.
I called to request a hearing to contest the charges and can find no direct prompt to that department. There is no way on the E 470 phone system to speak to a person directly. All attempts have ending in being automatically disconnected.
I have no problem paying the tolls but I refuse to pay any additional charges.
1 Updates & Rebuttals
E470
aurora,Colorado,
United States of America
EXpressToll Service Center
#2UPDATE Employee
Tue, September 04, 2012
Dear customer - I recently reviewed your complaint. First, I would like to apologize for your experience in reaching a customer service representative to schedule a court date. Please call the EXpressToll Service Center at 303-537-3470, once prompted by the phone system, press 4, and the press 3. This will send you directly to the area to schedule your court hearing. I hope this is helpful. Thanks. Heidi - E-470
