- Report: #230288
Complaint Review: E-Cost - Memphis Tennessee
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Author Confirmed
Why?
E-Cost
4638 E Shelby Dr Dock Dr #7 Memphis, 38118 Tennessee, U.S.A.
Phone:
877-888-2678
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
E-Cost sent a telephone instead of ordered roomba, ordered us to return it at our expense with full insurance, ripoff Memphis Tennessee
We ordered a roomba robot vacumn for $287.00. We received an ATT telephone. eCost ordered us to return the telephone at our expense within 10 days, insured at 100% value (we don't even know the value since we didn't order it).
We were told that when they receive it back properly packaged and insured, we can re-order the roomba or we could re-order it anytime but our credit card would be again charged. We immediately notified our credit card company and put the amount in dispute.
I don't think we owe them postage and insurance for something we never ordered. The telephone is a multiple phone systen and fairly heavy so I envision at least $30 in charges. I intend to talk to them again and request a supervisor because this is unreal.
Anna
Las Cruces, New Mexico
U.S.A.
We were told that when they receive it back properly packaged and insured, we can re-order the roomba or we could re-order it anytime but our credit card would be again charged. We immediately notified our credit card company and put the amount in dispute.
I don't think we owe them postage and insurance for something we never ordered. The telephone is a multiple phone systen and fairly heavy so I envision at least $30 in charges. I intend to talk to them again and request a supervisor because this is unreal.
Anna
Las Cruces, New Mexico
U.S.A.
