- Report: #464819
Complaint Review: E-Florist Incorporated - 412-1489 Marine Drive Vancouver British Columbia
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Author Confirmed
Why?
E-Florist Incorporated
efloristinc.com/ 412-1489 Marine Drive Vancouver, V7T1B8 British Columbia, Canada
Phone:
604-925-6778
Web:
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E-Florist Incorporated Rascally e-business 412-1489 Marine Drive Vancouver, British Columbia
On Jun 17th, 2009 I ordered a delivery of flowers (roses) for our wedding anniversary on Jun 19th, 2009. I'm working in US right now and not be able to be at home for this very important for my family day in Vancouver.
I ordered "Miniature Colorful Roses in a Basket" (TF132-1, $39.99 US), invoice# 1-487871, total amount $55.58 US.
The company substituted my order with chipper flowers (TF130-1, $29.99 US). Such a pot of flowers can be bought at the any convenient corner store for just $12 - $15 CAD.
The value of these substitution flowers could not be compared with the the original order even according to the company web site.
I tried to call to the company and got a very "nice" conversation with the company supervisor who had no clue how to deal with customers. Her name, I think, is Maurice (Maricelle or close, she didn't get my write down her name or id). She was very rude, couldn't provide any reasonable answers, even didn't want to listen and always hang up the phone. When I asked her about the expertise of the substitute and a trial she told me that I can go wherever and I can do whatever I want. Is it acceptable? Also, she told me that my wife was satisfied with the flowers and, at the same time, she told my wife that I'm agreeing with this substitution. It's completely lie and a completely not professional way to make a business.
Also, they charged me for extra $9.99 US and didn't send any receipts / invoices upon my requests. In total I paid $65.57 US
Finally, I spoke with several different people, likely their so-called call center has only three persons. They refused to give me their names, real address (the address on the web site is fake), license info and other legal information. I'm not sure if they are legal and paying taxes in Canada at all.
What I ordered you can find at: http://www.e-florist-inc.com/species_details.asp?sid=2278
What they substituted with: http://www.e-florist-inc.com/species_details.asp?sid=2487
I can provide a pic of the real delivery
Voskolkov
New Brunswick, New Jersey
U.S.A.
I ordered "Miniature Colorful Roses in a Basket" (TF132-1, $39.99 US), invoice# 1-487871, total amount $55.58 US.
The company substituted my order with chipper flowers (TF130-1, $29.99 US). Such a pot of flowers can be bought at the any convenient corner store for just $12 - $15 CAD.
The value of these substitution flowers could not be compared with the the original order even according to the company web site.
I tried to call to the company and got a very "nice" conversation with the company supervisor who had no clue how to deal with customers. Her name, I think, is Maurice (Maricelle or close, she didn't get my write down her name or id). She was very rude, couldn't provide any reasonable answers, even didn't want to listen and always hang up the phone. When I asked her about the expertise of the substitute and a trial she told me that I can go wherever and I can do whatever I want. Is it acceptable? Also, she told me that my wife was satisfied with the flowers and, at the same time, she told my wife that I'm agreeing with this substitution. It's completely lie and a completely not professional way to make a business.
Also, they charged me for extra $9.99 US and didn't send any receipts / invoices upon my requests. In total I paid $65.57 US
Finally, I spoke with several different people, likely their so-called call center has only three persons. They refused to give me their names, real address (the address on the web site is fake), license info and other legal information. I'm not sure if they are legal and paying taxes in Canada at all.
What I ordered you can find at: http://www.e-florist-inc.com/species_details.asp?sid=2278
What they substituted with: http://www.e-florist-inc.com/species_details.asp?sid=2487
I can provide a pic of the real delivery
Voskolkov
New Brunswick, New Jersey
U.S.A.
1 Updates & Rebuttals
misskiwi
Vancouver,British Columbia,
Canada
I think I may know...
#2UPDATE EX-employee responds
Sun, December 11, 2011
This report sounds shockingly similar to the old practices of Urban Florist (they also had a few other websites) operating a few years ago out of Vancouver. I worked for them, and they are the biggest scam artist I have even known. They often wouldn't send out anything and employees were told to either refused to give refunds to customers or be fired. There are many reports on this site as well as others about them.
The owners same was Alif Somani and he ran the "company" with his mother.
Stay clear. I have a very very strong suspicion that it's the same company.
