Sparticus Maximus
Double Springs,#2Consumer Suggestion
Fri, March 16, 2012
The company said that they should call to reschedule the appointment if they don't believe the indepedent contractor will make the preset appointment. The first issue with that is they are not putting their customers first in the inconveinance and possible lost income they face for missing work to be present at the preset time yet the company expects them to be fine with doing that again and again if need be. Secondly, isn't it true that Eagle Carports charges a restocking fee when you have to reschedule an appointment? How is that fair business practices when it was the companies failure to provide services in the first place?
Vcombs
Cana,#3UPDATE Employee
Thu, March 27, 2008
We take great pride in working very diligent to provide customers with the very best customer service. However, we can not be held responsible for any damage done to your property due to inclement weather which includes high winds. It states this very clearly on the contract provided to the customer, of which they signed at the time of purchase. If the customer knew that they were in an area prone to high winds, we could have offered them a certified carport that would meet the weather specifications in their area. In our office we schedule the appointments with the customer. We then give this work to an INDEPENDENT CONTRACTOR who installs our buildings, and carports. If the crew is running behind, and you are concerned that they will not make your appointment time, it would be wise to call the office immediately to notify us of this incident. In this case we may be able to contact the contractor, and reschedule the appointment if necessary. Also if the customer was present at the time of installation, they should have told them that it was completely unacceptable for them to start on the installation of their building. Then they should have asked the contractor to come back the next morning to begin. If this was unobtainable by the crew, the customer should have notified the office and we would have rescheduled the appointment. In essence to this unfortunate occurrence of events, Eagle Carports Inc. is not responsible for the wind or the negligence of the customer. Thank You, Eagle Carports Inc. Cana, Va 24317