Earnhardt Honda
United States of America#2UPDATE Employee
Wed, January 12, 2011
We empathize with Mr. Edwards
situation and understand that this is a difficult circumstance. However Mr.
Edward is not accurately portraying what happened. So please let me set the
story straight.
1. Mr. Edward did not purchase
his vehicle from us. He bought it from another dealership in the Phoenix valley.
We did not tell him that he would get back the full cost on his Honda Care
warranty and we feel that it is unfair that he is attempting to hold us
accountable for the words and actions of a different dealership.
2. The vehicle did not stop
working because there was no oil. This makes it sound like there was an oil
leak and all the oil leaked out. There was oil in the vehicle, but it had
turned to sludge, which only happens when one doesn't change their oil.
It is unfair for Mr. Edwards to
come on here and place all the blame on us and on American Honda when Mr.
Edward could not prove that he had performed any of the required maintenances
since purchasing his vehicle and all of the evidence suggested that the oil had
never been changed since his purchase. Furthermore Earnhardt Honda did not deny
his warranty claim. Earnhardt Honda does not provide the warranty and does not
decide the warrantability of a claim. American Honda Motor Co. is the provider
and servicer for the warranty and they denied his claim after much serious
consideration based on the evidence provided. If we could have done anything to
make American Honda approve his claim we would have.