- Report: #5935
Complaint Review: Earthlink - Atlanta Georgia
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Author Not Confirmed
Why?
Earthlink
Peachtree Atlanta, 30366 Georgia, U.S.A.
Phone:
888-366-9370
Web:
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Earthlink Major Rip Off Artists *REBUTTAL ..hands down, earthlink is the best.
I opened an account with them for regular dial up access. They were running a promotion for a free video camera. Well 2 months later I get a bill for $25 for the camera and of course called them. They gave some lame run around--oh well they charge you until 6 months at which time you get reimbursed. I read the fine details. This was not in the banner. Well I waited six months and gee..I had to go round and round for someone to finally say you will be reimbursed. Never saw any money.
When I created my first account using their software it would not accept the name. So I created another one which i used. Low and behold i started getting double billed. When I called they said they could not reimburse me! I sent a letter to the president of the company recipt requested. Never heard from them.
Went through the BBB and they totally blew them off too. So they took me for about $150. I dropped them of course and got a mailing today they want me back! Guess they are aiming for $200.
When I created my first account using their software it would not accept the name. So I created another one which i used. Low and behold i started getting double billed. When I called they said they could not reimburse me! I sent a letter to the president of the company recipt requested. Never heard from them.
Went through the BBB and they totally blew them off too. So they took me for about $150. I dropped them of course and got a mailing today they want me back! Guess they are aiming for $200.
2 Updates & Rebuttals
... hands down, earthlink is the best.
#20
Mon, January 07, 2002
They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: tony Their relationship to the company: Owner Rebuttal: i have had earthlink for four years, and i have tried many other isp's, hands down, earthlink is the best. the reason the one idiot was charged a cancellation fee, alledgelly, was that he recived a web cam or some sort of other thing for joining. when you recieve these things you have to remain a member for 3-6 mo's depending on the promotion. if you cancel before the time is up, the get charged. earthlink is not the only company that handeles promotions this way, they all do. what do you want, free stuff? so you could sign up , get the web cam and then cancel. give me a break. read the contract before you sign it. you can always try aol lol,lol,lol,lol)
A computer only knows what you tell it.
#30
Wed, December 05, 2001
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: William D
Their relationship to the company: Devotee
Rebuttal:
As a network engineer I use earthlink to support my dial up accounts for field users. I have always gotten good service from them and also found them to be very reliable. I don't know what this gentleman's problem was, but is sounds like he may have misunderstood how to use the service. I.E. the creating two accounts by accident. A computer only knows what you tell it.
