- Report: #219623
Complaint Review: Earthlink - San Diego California
-
Author Confirmed
Why?
Earthlink
earthlink.net San Diego, 92109 California, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Earthlink unacceptable phone service & fraudulant billing Ripoff San Diego California
After getting a brochure in the mail advertising phone and DSL service from Earthlink, I called and ordered service. Earthlink was unable to connect the phone & DSL service after 2 hours on the telephone with their Customer Service. There solution was for me to order cable service. I complied. Once phone service and cable service was ordered, cable was activated, but the phone service (TrueVoice) would not connect with dial tone. After 3 hours with Customer Service, a dial tone was connected. Then one day they cut off my phone service and issued me a "temporary number" and disconnected both numbers and I could not receive any calls from either my original telephone number or the "temp number". After four days of fighting with Customer Service approximately 3 hours of telephone and on-line chat, they still could not give me phone service, so I cancelled the service. I asked for a full refund, they would not refund me the $50 activation fee and shipping and handling. They are thiefs. This is fraud and they stole money by promising something they could not deliver.
Susan
San Diego, California
U.S.A.
Susan
San Diego, California
U.S.A.
