They don't keep their word - first they offered to pay the $200 as per the contract, towards the purchase of a new washing machine. A few weeks later, when I called and requested the payment of such amount, they said the offer was not valid anymore. They will also make all sorts of excuses and say the repair requested is not covered. Finally, when you call to request a service call, you'll have to wait for 15-20 minutes on the line before someone answers. Don't wast your money.