Complaint Review: EB Games - Nationwide

Yes, yes... I am an employee at Gamestop (Eb Games is the same company). Honestly, you wouldn't have any problem at my store. The reason being is that you bought your warranty under the old policy, you spent $$$ on that warranty, and it's illegal for us not to honor that warranty we sold to you. The new policy basically says that we can not sell extended warranties on these systems, if anyone has problems send them to Microsoft... However, it does NOT say to NOT honor previously purchased warranties.. I'd go in there, argue for a couple of minutes, and if they still don't do it demand their district manager's phone number... Trust me, they'll be more than happy to help you after you have a good conversation with their DM. Hope everything works out for you, sorry you've had so much trouble.

It doesnt... Take it back to them with the contract in hand and tell them they need to replace your system or your going to take the management/owner of that store itself to small claims court. the price of a new X box 360 is not peanuts, you can easily get into court with it, and it is merited. If you were complaining about a $25 used game, its STILL merited, but i could see you not wanting to take it further... I would STILL suggest you do something, just for the sake of doing it to hopefully curve their future methods of handling returns, but i could understand the insignificance of it. So i say, take it to small claims court... what do you have to lose? their change in policy legally has NO BOUNDS to what you agreed to when you purchased the system... thats a form of bait and switch.... i mean think about it, if when 360 first came out... they sold millions of copies... one game store had pre orders and walk-in sales up the wazoo, and they sold contracts for them all that same day it came out, and the very next day "changed their policy"... do you think they would get away with that? no... same thing, just on a smaller scale... you have rights man, take em to court...

It doesnt... Take it back to them with the contract in hand and tell them they need to replace your system or your going to take the management/owner of that store itself to small claims court. the price of a new X box 360 is not peanuts, you can easily get into court with it, and it is merited. If you were complaining about a $25 used game, its STILL merited, but i could see you not wanting to take it further... I would STILL suggest you do something, just for the sake of doing it to hopefully curve their future methods of handling returns, but i could understand the insignificance of it. So i say, take it to small claims court... what do you have to lose? their change in policy legally has NO BOUNDS to what you agreed to when you purchased the system... thats a form of bait and switch.... i mean think about it, if when 360 first came out... they sold millions of copies... one game store had pre orders and walk-in sales up the wazoo, and they sold contracts for them all that same day it came out, and the very next day "changed their policy"... do you think they would get away with that? no... same thing, just on a smaller scale... you have rights man, take em to court...

It doesnt... Take it back to them with the contract in hand and tell them they need to replace your system or your going to take the management/owner of that store itself to small claims court. the price of a new X box 360 is not peanuts, you can easily get into court with it, and it is merited. If you were complaining about a $25 used game, its STILL merited, but i could see you not wanting to take it further... I would STILL suggest you do something, just for the sake of doing it to hopefully curve their future methods of handling returns, but i could understand the insignificance of it. So i say, take it to small claims court... what do you have to lose? their change in policy legally has NO BOUNDS to what you agreed to when you purchased the system... thats a form of bait and switch.... i mean think about it, if when 360 first came out... they sold millions of copies... one game store had pre orders and walk-in sales up the wazoo, and they sold contracts for them all that same day it came out, and the very next day "changed their policy"... do you think they would get away with that? no... same thing, just on a smaller scale... you have rights man, take em to court...

It doesnt... Take it back to them with the contract in hand and tell them they need to replace your system or your going to take the management/owner of that store itself to small claims court. the price of a new X box 360 is not peanuts, you can easily get into court with it, and it is merited. If you were complaining about a $25 used game, its STILL merited, but i could see you not wanting to take it further... I would STILL suggest you do something, just for the sake of doing it to hopefully curve their future methods of handling returns, but i could understand the insignificance of it. So i say, take it to small claims court... what do you have to lose? their change in policy legally has NO BOUNDS to what you agreed to when you purchased the system... thats a form of bait and switch.... i mean think about it, if when 360 first came out... they sold millions of copies... one game store had pre orders and walk-in sales up the wazoo, and they sold contracts for them all that same day it came out, and the very next day "changed their policy"... do you think they would get away with that? no... same thing, just on a smaller scale... you have rights man, take em to court...