Complaint Review: Ebay paypal - Nationwide

Hey, I have to agree with one of the people who posted here. If you created a NEW ebay account, there is NO way for them to confuse the 2. I know this because I did this when my husband and I split up. I also created a new PayPal account, samething. PayPal uses email addresses, if you used the old email or any email connected to your previous PayPal account, then you would be linked to the previous PayPal account. This is not true with Ebay. Sorry dude, have to agree with the person who said that you have a box that pops up with your registered shipping address with PayPal. You didn't pay attention. My PayPal was linked with my former address, when I bought something from ebay, and paid thru paypal I noticed my former address, I corrected this by clicking the link to remove the former address and added my new address. Its all common sense. They didn't rip you off, you ripped yourself off.

Your state attorney general will be very helpful in bank matters, and may be useful concerning business accounts with Ebay and Paypal, also. The postmaster general might be able to help, since this involves misinformation about your address and postal deliveries (so it could constitute mail fraud.) The SBA/FEMA is now associated with Ebay (providing a multi-billion dollar funding source to Ebay and new entrepeneurs.) It might be a good idea to phone your local SBA director and ask for constructive solutions. (They might not like their name being associated with bad business practices and be willing to help you.) Media is powerful. Getting on a TV news consumer complaint segment (or paper, or e-zines) will get wider coverage and a more favorable outcome. Making the incident very public allows others to know how you've been treated, allows public officials to document their effectiveness, and allows 'offenders' to be publicly scrutinized and penalized. (Often, companies will refund a consumer's losses in time for airing/publication.) Take heart; you're not alone; use the system.

In the big picture, I am out only $50 but there are some real implications for the consumer. First as has been noted above ebay seems to divorce themeselves from quality of service issues. Forget that someone at the wrong address to which the vacuum cleaner hose was sent stole it. Forget that I can not access the chain of shipment from ups because I am the purchaser at the right addresss instead of the one on record at the old address. Forget the fact that the seller refuses to cooperate and is abusive. You would think ebay would show some concern for the overall process and interest in securing customer satisfaction. This is a transaction gone wrong and all I have gotten from them is statements of policy. That is simply not acceptable business practice. The seller has my money. The resident at the old address has a hose they did not purschase and ebay does not show any interrest in the fact that they compromised a customer's private information by mixing and matching two separate accounts. For any one reading this think about this the next time you purchase from ebay. Is there someone out there with your name who also has an account on ebay. Ebay had no right to assume that the old information on the old account was linked to me in any way. I could not even access the old account because I had in the interim simply forgotten about its details. I knew I once had an account but I did not know what the user name was or even the password. By all rights that account should have stayed separate and dormant. Furthermore ebay continues to confuse the two accounts. After experiencing this disaster, I have attempted to purge all personal information in the new ebay account until I can get some closure from ebay prior to closing it out completely. Yesterday I accessed the current account using current information and once again the errant/old address appeared as the default shipping address. I have seen ads advertising the security of ebay and ebay certainly does have a loyal customer base but this should be a point of real concern. Ebay may decide that the fault in this case is mine (even though the evidence is to the contrary). If that is the case so be it. But to date they have made absolutely no attempt to investigage the facts fo the matter. Information that has been relayed to me by them is simply blind statements of policy that could have been output by a mailboot. If, however,there is in fact some flaw in their it framework which would put customers at risk, one would think they would make an attempt to investigate it. To date they have made no attempts to do so. I frequently purchase over the internet and I have had purchase go wrong. But whether an error on my part or on the part of the seller, at least the selling organization has showed some concern and follow-up. Quite frankly a similar event occurred shortly after moving from the residence cited in this example. I purchased a thumbdrive from Buy.com and it was mistakenly sent to my old residence instead of the residence on record. Not only did Buy.com attempt to trace the package, they contacted the postal service and initiated the investigation. In the end the drive was never found and no definitive determinaton made concerning what went wrong in the chain of shipment; but buy.com did conmpensate by crediting my account. Guess who I do internet business with from here on in?

Dear friend, I'm wondering that since paypal and ebay each require separate user names and log-in if it is possible that your address was still listed as the old one when you paid via paypal. What I don't understand is why ebay's system kept changing your address back. I personally have been both a buyer on and a seller through ebay with modest success and hopes of building a nice trickle of steady income eventually. However, I have noticed that when an issue arises on either ebay or paypal it seems barely worth bothering to try and contact customer support. They seem to either have the attitude that that ebay and paypal are only a "vehicle" and it isn't their problem: and/or the people sending out the form letter "help" emails are there to do just that and are powerless to offer and real help beyond an attempt at placation. Personally, I have enjoyed using both ebay and paypal (which was bought by ebay) for the most part. However, along the way I have had little annoying things come up which make me keenly aware that very big problems could occur. Do I think they are corrupt? No. Do I think they are at times inept, poorly organized and could down right cause and individual serious problems because of it? Yes. I'll give you two brief examples from my personal experience: Paypal #1: I funded my paypal account using my check card, which has a credit card logo. However it was strictly a bank/check card which could be used as either credit or debit but had no limit above which my account contained. Having always used it simply as I would a check I funded my account with this card. I ended up returning a purchase I had made with hopes of dividing and reselling on ebay. It was a rather large purchase of 2,880.25. The money just faded off into "limbo" for a few days. The response I got from paypal was: "Due to credit card policy, credits to credit cards can appear up to 30 days after the refund was completed." I emailed them back and forth which seemed to resolve nothing. By the time I got nowhere bothering with that the payment materialized and "all was well". However, I can see how missing close to $3,000 for a few days could have easily caused a small business all sorts of problems. From this I can see why paypal would draw a lot of flack and I'm sure some of the complaints are well justified. #2 ebay: Ebay has this funny way of billing where they tell you how much you owe for the month but then they don't actually take it out of your seller's account for about a month. Well, that sounds like a good thing, right? One month I realized I was going to be just about broke so I went ahead and sent the payment in before they auto-drafted it in order to get that bill taken care of. Sounds good on my part, right? Thinking ahead and being responsible, right? The thing is they went ahead and took the payment out again. It wasn't much, less than $100 but it caused my account to overdraw. The bank covered it but penalized me with a service charge for that. When I emailed ebay and complained they basically told me tough crap with the bank, and something about how they invoice in the thousands and they are not necessarily updated..la de da da and so on. I went to the bank and complained about the service charge. I told them ebay should be responsible for it since I had already paid that bill once. The teller at the bank misunderstood and cancelled the payment they had covered so now ebay also tried charging me a service fee for that. After emailing back to ebay, they did say they'd refund the service charge since it was my "first time" or whatever. But even then the billing lagged behind so I believe I still had to pay it the next month but then it was credited back in a later month. The bank also was kind enough to refund the service charge although personally I think they should have made ebay pay it. All this because I tried to pay a bill early???? I mean ebay and paypal are multi-million dollar corporations aren't they? No I take that back. I just went over to moneycentral.msn.com and their market cap is in fact a staggering 53.72 Billion. I mean come on is it really too much to ask that they have efficient customer service that actually could resolve a problem or glitch before it causes a cascade of problems for a small business? Is it too much to ask that they use some basic accounting software and keep their records up to date? I mean come on when I go to the store and buy groceries the debit is already on my bank account by the time I get home. Should there really be a three-month lag on it? In my opinion the model could be much better executed and the management must be very poor. They are riding on their names instead of trying to make themselves better. I also feel that since ebay now owns paypal that they should offer a discount for ebay customers who order through paypal. 2.7% doesn't seem like a great deal but when you add it together you have to pay about 6% to sell something through paypal on ebay. That makes it more than sales tax would be in most areas and kind of defeats the whole purpose. Still, there are surely some good things to be said about ebay and paypal. They could both be a whole lot better though. Or better yet someone could come along with something better and starting really dipping in to their market share. Sorry if I went off on a bit of a tangent. I'm just letting you know I feel your pain. If you'd bought from me I would have certainly been willing to help you locate the item. I'd get the tracking number and go through the delivery service. They shouldn't have left the package without someone signing for it. You should be able to either track it down or get a refund that way. Did you pay $1.30 for insurance up to $50?

Just an FYI to help you or anyone else. I have a home based business that ships via UPS. You can log on to UPS (just provide you addresss and e-mail) and you can track your purchase online and with e-mail alerts. You can also check that they have the correct address this way. I am not affiliated with ebay, paypal, or ups but just wanted to provide some assistance. Good Luck in the future.

just because its outdated, you know you can update your informatoin on your old account? As far as the seller is concerned, he delivere the product to the address that was supplied him. I dont know where in your story how ebay could have given him your old address unless YOU DID Use your old account and didn't bother to update the account with your new information. that's where it gets confusing, because there is no way that Ebay can mix up two different member id's addresses and information, UNLESS you inputed the old information from your old account onto your new one. YOU did say you made a new account with ebay right? Did you also make a new account with paypal? confusing story at most.

I have done hundreds of Paypal transactions. When you buy something, and you pay with Paypal, there is a little window that comes up with your SHIPPING ADDRESS INFO. It clearly states what Paypal has as your current address, and if you click on it, it will drop down with other addresses in there. It appears that you didn't verify your address before completing the transaction. Every time I use Paypal, I send a message in their box with my Shipping Address, just in case. This sounds like your fault here. Plus, the seller already traced the package, he fulfilled his end of the transaction, he didn't deserve negative feedback for your mistake!