Complaint Review: EBay - San Jose California

I do not know how good this info is - but I found this on the web. Maybe it can help you.... ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ http://www.auctionguild.com/generic17.html EBAY's Directory and Contact Information as of 9 Nov 01 PLEASE use discretion and common sense when deciding which method to contact ebaY. Use the least agrressive first ebaY's contact form or Safe Harbor and then escalate to suit the situation. Misuse will only cause ebaY to change their phone numbers. 2005 Hamilton Ave.San Jose, CA 95125 NOT Confirmed 2125 Hamilton Avenue San Jose CA 95125 NOT Confirmed 2145 Hamilton Ave # 350 San Jose, CA 95125 Confirmed Hours: 7:30am to 5:30pm PT (California USA Time) 1-408-376-6554 Fax Main - Confirmed 1-408-558-7404 -Fax Customer Support NOT Confirmed The Following Numbers have been checked and work - 1-800-322-9266 1-888-749-3229 1-877-438-3229 (California only - may no longer work) 1-408-558-7400 Hours 7:30 AM 5:30 PM PT M-F Know Persons Extension press 1 Dial by name Directory press 0 Customer Service press 2 Operator press 3 The Following Numbers have been checked and are invalid - 1-405-558-7400 Invalid number 1-408-369-4830 Invalid number 1-408-963-8577 Invalid number TO PERMANENTLY CLOSE AN EBAY ACCOUNT TO PERMANENTLY CLOSE AN EBAY ACCOUNT Step 1 - You will need to follow the info on this page - CLOSE EBAY ACCOUNT Step 2 - And send it via the contact form at - Support Form Click on 'Registration and account information' click on "Account issues' click on 'How do I cancel my account' Ignore the info on this page and scroll to the bottom, on the lower right hand side, click on 'Contact ebaY' - Fill out the form and provide the information in Step 1and click 'send' . Make sure you keep a copy for your records with the date sent. ************************************************** OFFICERS Information Not All Verified or most current - see the insider info link for most current information - Pierre M. Omidyar, Chairman Phone number (voice mail) available on request to TAG subscribers [email protected] Margaret C.Whitman President./CEO, ownership Phone number available on request to TAG subscribers [email protected] Jeffrey Skoll VP ownership Left ebaY early 2001 Gary F. Bengier, VP/CFO, Michael R. Jacobson, VP/Counsel/Secy Brian T. Swette, Sr. - Former VP - took the money and left - still consulting? ******************************************** Other ebaY phone numbers - Safe Harbor - [email protected] - ebaY shut down this address 1-408-558-5966 answered by receptionist 1-408-558-6107 answered by receptionist We have heard that ebaY disconnected the above numbers ebaY Insider Trading Information Insider Trading Info Spokepersons- Kevin Pursglove, ebaY.com 408-558-7458 Kristin Keyes, Half.com, 610-680-4051 ******************************************** EMAIL ADDRESSES - last known current email address - several have been disabled by ebaY Community Service (Board Watchers) ebaY Inc. 173 West Election Road Draper, UT 84020 [email protected] Supervisor Phone number available on request to TAG subscribers [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] Other Misc email addys -------------------------------- ebaY Ambassador and official Sycophant Jim Griffiths [email protected] (Dale/UncleGriff/AuntFlo) Trust and Safety Rob Chesnut [email protected] ebaY Intellectual Property Counsel - [email protected] Product Manager- [email protected] Senior Business Manager for Mister Lister and Turbo Lister - Tom Tsao [email protected] ******************************************** ebaY UK Phone Numbers and Addresses ---------------------------------------------------------- Ebay (UK) Limited, 50 Victoria Embankment, London, EC4Y ODX For Billing: eBay uk Ltd., Unit 6, 6 Dukes Gate, Acton Lane, London W4 5DX Fax 0049 30801 96300 These keep changing so may no longer be valid - Within the UK 0208 987 8586 from outside the UK 0044 208 987 8586 FAX - 0049 30801 96300 FAX - 0049 39801 96300 Other ebaY Europe info -------------------------------- eBay International AG Bubenbergplatz 5, 3001 Bern, Switzerland. ******************************************** Half.Com 2145 Hamilton Ave San Jose, CA 95125 1-800-545-9857 888-879-4253 ext 1 Customer Service from 8am -6pm EST Better Business Bureau Report link http://209.128.79.238/search/report.asp Rating - Unsatisfactory Billpoint Inc 2145 Hamilton Ave San Jose CA 95125 (888) 824-5576 (confirmed 23 Nov 01) FAX - 408-376-4901 For Chargeback questions call - (866) 600-4162 Fax: (408) 626-4901 (not yet tested) Walter Lintao Account Service Manager Leela Suppiah Director of Customer Care To permanently close a Billpoint Account CLOSE ACCOUNT Fill out the form, saying that you want to cancel your account. Billpoint will send an email asking for your ebaY ID, your Billpoint ID, and your Billpoint security key. They will also ask why you are canceling your account. After you reply to the email, it will take 7 to 10 days for the account to be canceled. Better Business Bureau Report - After a very short interlude with a satisfactory rating, ebaY Billpoint has once again returned to its long standing UNSATISFACTORY rating. To quote the BBB as of 8Sep02 - "Our file experience shows that the company has an unsatisfactory record with the Bureau. Specifically, our records show a pattern of non-response to consumer complaints brought to its attention by the Bureau." To find the report, go to - http://www.bbbsilicon.org/index.htm Click on Company reports and search for Billpoint. Click on Report. ************************************************** To ask ebaY a question or request customer support go to - http://pages.ebay.com/help/basics/select-support.html ebaY Support Form ************************************************** TO FILE A FRAUD CLAIM on ebaY Use the form on this page - http://pages.ebay.com/help/community/frs-claimform.html PRINT OUT THIS FORM Send the completed and signed Fraud Protection Claim Form with - 1. A copy of the end of auction notice or a copy of the auction page 2. Proof of payment, ie. a photocopy of the front and back of money order, cashiers check, personal check, copy of PayPal, PayDirect or Billpoint payment statement. 3. If you paid via credit card, also include the denial of reimbursement from your credit card company (you need to request this from them if they don't send it automatically) 4. Any other supporting documentation All of this has to be mailed to: Fraud Protection Program Attn: Claims Administration Dept. P.O. Box 188 Draper, Utah 84020 ************************************************** ebaY Technology Structure Maynard Webb to whom reports Marty Abbott VP of Technology and Lynn Reedy VP of Product and Software Development and Architecture Reporting to Marty Abbott VP of Technology : * Jeff Drobick, senior director, IT, as acting head of IT * Tom Keeven, VP, Operations, Infrastructure and Infrastructure Architecture. * Glenn Beeswanger has accepted the position of VP, Site Operations, reporting to Tom * David Pride, senior director, QA, as acting head of QA * Sandy Cruze's Process Engineering team will have a dotted line relationship to the head of QA * Marty will serve as acting VP, Chief Information Security Officer (CISO) * Reporting to Lynn Reedy VP of Product and Software Development and Architecture: * Woody Arnold, director, Product Metrics * Sandy Cruze, director, Process Engineering * David Cole, director, Acquisition Integration * Andre Haddad, senior director, Strategic Product Management, as acting head of Design Labs * Jeff Huber, VP, Architecture * Shri Mahesh, senior director, Product Management, as acting head of Product Management * Mireille Mallouh, senior manager, Global Product Planning * Scott Murray, director, Project/Program Management Also reporting to Lynn will be a VP, Software Development. Until that person is named, the following will also report to Lynn: * Michael Gardner, director, Search, Listings, Catalog, Attributes, Selling Tools and Billing * Mary Hoover, director, Build, SCM, Documentation and Training * Jeremy King, senior director, Selling, Buying, User, Trust and Safety, CS, International, XSL, Web Development and Localization * Scott Leahy, director, Platform * Janet McDermid, senior manager, Scoping * Brian Sweeney, director, International Liaison and Development Strategy * Dave Swenson, director, V3 and Offshore Development * Jack Xu, CTO, Eachnet ************************************************** TO REQUEST A REFUND FOR OUTAGES, LISTING MISTAKES OR ANY OTHER PROBLEMS WHERE YOU DON'T FEEL YOU GOT THE SERVICE YOU PAID FOR GO TO- REFUND FORM or ebaY Billing link - BILLING Send - * The item number(s) of the ended auction(s) * The specific fee(s) charged for them * Your seller's email address or User ID * The phrase, GIVE CREDIT in the Subject line or first line of message This can also be accessed from ebaY Support Form ************************************************** TO FILE A FORMAL COMPLAINT ABOUT EBAY NOT PROVIDING SERVICES PAID FOR BETTER BUSINESS BUREAU FEDERAL TRADE COMMISSION