Gruppa
Burbank,#2Consumer Comment
Thu, July 23, 2009
of the "free" insulated tote? I looked at the ordering page and it appears not. This is unethical because while you tout it as "free", it's just another cost you can ding consumers with whether they like it or not and there is no way to refuse it. Your page is also unsecured. The page that you fill out your credit card info on is not secure. There is no SSL certificate and/or encryption on the page. It doesn't matter that there are little "secured" and "credit card safe" logos on the bottom. That doesn't mean squat. I can put those logos on my website, but it doesn't mean it's secure. Both IE and Firefox do not come up with any kind of SSL certificate, which means it does not exist. I wouldn't put my credit card info on it.
Ecocanteen, Inc.
Charlotte,#3UPDATE Employee
Wed, July 22, 2009
Hello, this is EcoCanteen, Inc. We welcome any and all complaints, comments and questions at EcoCanteen. Our mission is to protect your family's health, save you money, and save our environment through the use of our stainless steel bottles. If the host would like to send us this customer's contact information, we would be happy to respond individually. Here is all the information that is available at www.ecocanteen.org. Our prices are clearly stated on the home page. The EcoCanteen is $9.99 plus $5.95 shipping and comes with the free tote (really helps with icy or scalding hands) plus the shipping of $4.95. All together, it comes to $20.85, which is less than competitors we price checked that do not include a tote. Customers are asked if they would like to upgrade to a deluxe model that has a stainless steel lid and lifetime guarantee for an additional $7.95. The Kid's EcoCanteen is $8.95 plus $4.95 shipping and 4.95 for shipping the tote. Never Spill Pull Tops 4.95, no shipping charge Customer Service Representatives are available: By phone: 888-229-9543 Mon. through Fri. 9:00am - 11:30am & 12:30pm - 5:30pm EST Through LiveChat at: www.ecocanteencustomerservice.com Mon. through Fri. 9:00am - 11:30am & 12:30pm - 5:30pm EST By email: www.ecocanteencustomerservice.com Our customer service department answers the emails generated by this form before any others. By mail: EcoCanteen, P.O. Box 472246, Charlotte, NC 28247 We endeavor to respond to each inquiry within 24 business hours. We have recently expanded our response capabilities. We have thousands and thousands of extremely satisfied customers every week. We are happy to be able to provide EcoCanteen to the public so they may encourage the same health, savings and environmentalism to which we are dedicated. EcoCanteen, Inc. is an American company.