- Report: #486321
Complaint Review: ECO CANTEEN - Internet
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Author Not Confirmed
Why?
ECO CANTEEN
ecocanteen.org 06461 Internet, United States of America
Phone:
888-229-95
Web:
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Business Rating:
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ECO CANTEEN ECO Canteen Eco Canteen is deceptive! Exorbitant shipping charges! Internet
Eco Canteen. The amount they charge you for shipping is ridiculous! I am just agreeing with the negative comments already posted here. Hope to help someone else avoid being ripped off.
I ordered the canteens after seeing the commercial. The product sounded good and appeared reasonably priced. I didn't look online or do any research before ordering which was a big mistake. The automated phone system I used to order DID NOT give me a total or break down the individual cost. I assumed I was being charged $9.99 for each adult canteen (I ordered 2) and $8.95 for the child canteen along with $5.95 for shipping. The insulated totes were free.
I received the 3 canteens and 3 totes in 10 days. There was no packing slip, invoice or receipt. Everything arrived together in 1 large padded manila envelope. I got worried when there was no receipt or invoice so I called my credit card and they told me the charge from Eco Canteen was $70.53 I knew there had to be a mistake so I called customer service immediately. I was on hold for 27 minutes. Customer service sucked. They were rude and unhelpful. They also verified that the total was correct.
I was charged 9.99 for each adult canteen plus 5.95 shipping for each adult canteen. I was charged 8.95 for the child canteen plus 4.95 shipping and I was charged 4.95 for each "free" insulated tote! I was charged $31.70 just in shipping and they charged me sales tax on an out of state purchase which is unneccesary. They are just greedy.
To make a long story short I was disgusted and deciced to return the canteens and totes and they charge a 15% restocking fee. I mailed everything back priority mail with delivery confirmation for only $10.
