- Report: #481585
Complaint Review: Eco Canteen - Milford Connecticut
Reported By:
John Zawadski -
Carriere, Mississippi, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Eco Canteen
500 Bic Drive, #4 Milford, 06461 Connecticut, United States of America
Phone:
8882299543
Web:
N/A
Categories:
Business Rating:
(0)
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Eco Canteen Price was suppossed to be around $10.00 for one order. Ordered two and have been charged $67.58 Milford Connecticut
Ordered two Eco Canteens at a price of $9.99 each. On my credit card bill I have been charged on July 17th $67.56.
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1 Updates & Rebuttals
EcoCanteen
United States of AmericaRe: The Above Complaint
#2UPDATE Employee
Wed, December 23, 2009
Dear Consumer,
I apologize if you misunderstood
our offer. The EcoCanteen is $9.99 plus $5.95 shipping/handling and comes with
a bonus insulated tote plus the shipping of $4.95 (the totes retail for an
upwards of $12- $15 each). All together one adult bottle with an insulated tote
comes to $20.89, which is less than Klean Kanteen and other competitors weve
price checked, and their prices do not include a tote or shipping/handling
charges. Customers are also asked if they would like to upgrade to a deluxe
model that has a stainless steel lid and lifetime guarantee for an additional
$7.95 each. The Kids EcoCanteen is $8.95 plus $4.95 shipping/handling and
$4.95 shipping/handling for the tote. Never Spill Pull Tops (sports lids) are
$4.95 and have no Shipping and Handling. And there is also an offer for rush
shipment which is a flat rate of $7.84 in addition to the regular Shipping and
Handling.
If you would like to go over your
order and get a breakdown of the charges please feel free to contact customer
service at 888.229.9543. We will be happy to break down the charges for you and
answer any questions you may have.
Thank You,
EcoCanteen, Inc
-->
Dear Consumer,
I apologize if you misunderstood
our offer. The EcoCanteen is $9.99 plus $5.95 shipping/handling and comes with
a bonus insulated tote plus the shipping of $4.95 (the totes retail for an
upwards of $12- $15 each). All together one adult bottle with an insulated tote
comes to $20.89, which is less than Klean Kanteen and other competitors weve
price checked, and their prices do not include a tote or shipping/handling
charges. Customers are also asked if they would like to upgrade to a deluxe
model that has a stainless steel lid and lifetime guarantee for an additional
$7.95 each. The Kids EcoCanteen is $8.95 plus $4.95 shipping/handling and
$4.95 shipping/handling for the tote. Never Spill Pull Tops (sports lids) are
$4.95 and have no Shipping and Handling. And there is also an offer for rush
shipment which is a flat rate of $7.84 in addition to the regular Shipping and
Handling.
If you would like to go over your
order and get a breakdown of the charges please feel free to contact customer
service at 888.229.9543. We will be happy to break down the charges for you and
answer any questions you may have.
Thank You,
EcoCanteen, Inc
