- Report: #484047
Complaint Review: Eco Canteen - Milford Connecticut
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Eco Canteen
www.ecocanteencustomerservice.com Milford, 06461 Connecticut, United States of America
Phone:
8882299543
Web:
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Eco Canteen The company charges 15% restocking fee, including shipping/handling fees, when you return the product. stuart, Florida
After reading about the problems with plastic bottles, I ordered two deluxe stainless steel Eco canteens for kids. The order clerk recommended an insulated tote, extra lids, and other special items. I ordered the insulated totes, but passed on anything else.
The lids were difficult to get off, so I returned the entire order. I was not aware until I followed the directions to return the canteens that Eco charged a 15% restocking fee on every thing - even the postage. If they mentioned it in the fine print, I didn't notice it.
2 Updates & Rebuttals
EcoCanteen
United States of AmericaEcoCanteen Clearly Explains Our Return Policy
#2UPDATE Employee
Wed, December 23, 2009
Dear Consumer,
We include a copy of our return policy printed on the
packing slip for each order as well as it being listed on our customer service
page, www.ecocanteencustomerservice.com.
We apologize that you were not aware of the policy, but we do try and make it
as clear as possible. Please bear in mind that most companies are far harsher
with their return policies, most will not refund your shipping and handling. We
refund a portion of the initial shipping and handling charges.
Thank You,
EcoCanteen, Inc
-->
Dear Consumer,
We include a copy of our return policy printed on the
packing slip for each order as well as it being listed on our customer service
page, www.ecocanteencustomerservice.com.
We apologize that you were not aware of the policy, but we do try and make it
as clear as possible. Please bear in mind that most companies are far harsher
with their return policies, most will not refund your shipping and handling. We
refund a portion of the initial shipping and handling charges.
Thank You,
EcoCanteen, Inc
max, warren ct
USAPeople must read the return policy when odering online
#3
Sun, August 30, 2009
People should read the return policy when ordering online. or should ask if on the phone. I don't know much about eco canteen, but their return policy is just two click off the home page.
