- Report: #470264
Complaint Review: EcoCanteen - Nationwide
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EcoCanteen
ecocanteen.com Nationwide, U.S.A.
Phone:
888-229-9543
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EcoCanteen Rip off and poor or no customer service ecocanteen.com Nationwide
I saw this ad on TV for EcoCanteen and liked the prices so I thought I would check it out. I decided to order. Going through the ordering screens should have been the tip off but it was too late. I mistakenly ordered the deluxe which took my 9.95 canteen up to 17.94. I thought that I would correct this before I submitted the order but never got the chance because there wasn't a screen to review the order. They ask for the credit card information in the first screen which looking back was a bad sign.
So I tried the live chat to try to change the order. She told me that it took 24 hours for them to be able to see my order. Huh? This is the internet. So I dutifully waited until the next day and tried the live chat again. While I waited 40 minutes to "livechat" with someone, I realized that they also charged shipping for each canteen so a total of 21.80 in shipping. Now S&H really gets under my skin anyway so right then I decided to cancel the whole order.
While I waited for the live chat to come on, I tried the phone number. There are 2 choices in the menu and each one is just a big loop that makes you think someone will be on shortly but ends up hanging up on you anyway after they tell you about their lovely live chat feature.
Finally I got someone on the live chat and I simply explained to him that I wanted to cancel my order. He was basically rude. So when he finally got the order cancelled, I let him know every complaint that I had and he shut the chat down on me.
Boycott EcoCanteen!
Jmc
Galeton, Pennsylvania
U.S.A.
So I tried the live chat to try to change the order. She told me that it took 24 hours for them to be able to see my order. Huh? This is the internet. So I dutifully waited until the next day and tried the live chat again. While I waited 40 minutes to "livechat" with someone, I realized that they also charged shipping for each canteen so a total of 21.80 in shipping. Now S&H really gets under my skin anyway so right then I decided to cancel the whole order.
While I waited for the live chat to come on, I tried the phone number. There are 2 choices in the menu and each one is just a big loop that makes you think someone will be on shortly but ends up hanging up on you anyway after they tell you about their lovely live chat feature.
Finally I got someone on the live chat and I simply explained to him that I wanted to cancel my order. He was basically rude. So when he finally got the order cancelled, I let him know every complaint that I had and he shut the chat down on me.
Boycott EcoCanteen!
Jmc
Galeton, Pennsylvania
U.S.A.
1 Updates & Rebuttals
EcoCanteen
United States of AmericaEcoCanteen Clearly States All of Our Pricing
#2UPDATE Employee
Wed, December 23, 2009
Dear
Julie,
It is discouraging to see such a negative comment from a customer and we apologize if you feel the Customer Service Representative you spoke with to cancel the order was rude. As with most smaller online retailers, it does take approximately one business day for orders to download to the customer service database so you were informed correctly on that. Per your request the order was cancelled on 7/16 when you contacted us. We would like to point out that the shipping/handling charges are displayed twice in the content of our website, a 3rd time in the flash banner at the top of the website, a 4th time within the commercial that plays on the website, and a 5th and final time in the OFFER DETAILS at the bottom of the website. There should be no confusion on any of our prices. Eco Canteen has also made every attempt to inform the customer that when they click the PROCESS ORDER button that they actually submit their order. Also, it is very difficult to mistakenly order the deluxe upsell offer because on each of our upsell pages, the price is clearly displayed on the page, as well as there is a prominent YES or NO button the customer may click to either add the item to the order, or choose to decline the offer by pressing NO. If you have any further concerns or would like to speak to a rep directly please call our customer service line at 888.229.9543 Monday - Friday 9 a.m. 5 p.m. EST (we do close daily for lunch from 11:30 a.m. 12:30 p.m. EST).
Thank You,
EcoCanteen Inc
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Dear
Julie,
It is discouraging to see such a negative comment from a customer and we apologize if you feel the Customer Service Representative you spoke with to cancel the order was rude. As with most smaller online retailers, it does take approximately one business day for orders to download to the customer service database so you were informed correctly on that. Per your request the order was cancelled on 7/16 when you contacted us. We would like to point out that the shipping/handling charges are displayed twice in the content of our website, a 3rd time in the flash banner at the top of the website, a 4th time within the commercial that plays on the website, and a 5th and final time in the OFFER DETAILS at the bottom of the website. There should be no confusion on any of our prices. Eco Canteen has also made every attempt to inform the customer that when they click the PROCESS ORDER button that they actually submit their order. Also, it is very difficult to mistakenly order the deluxe upsell offer because on each of our upsell pages, the price is clearly displayed on the page, as well as there is a prominent YES or NO button the customer may click to either add the item to the order, or choose to decline the offer by pressing NO. If you have any further concerns or would like to speak to a rep directly please call our customer service line at 888.229.9543 Monday - Friday 9 a.m. 5 p.m. EST (we do close daily for lunch from 11:30 a.m. 12:30 p.m. EST).
Thank You,
EcoCanteen Inc
