- Report: #434764
Complaint Review: Economic Crisis Grant Financial Crisis Grant MemRewards Mem2Day - Orem Utah
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Author Confirmed
Why?
Economic Crisis Grant Financial Crisis Grant MemRewards Mem2Day
51 West Center St #621 Orem, 84057 Utah, U.S.A.
Phone:
877-2076534
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Economic Crisis Grant MemRewars Mem2DayEconomic Crisis Grant MemRewards Mem2DayEconomic Crisis Grant, Financial Crisis Grant, MemRewards, Mem2Day Rip Off! They take 3.95 and then 79.95 for nothing. Without Authorization. Orem Utah
We got a phone call from our bank on 3-1-09 and a UK company was trying to charge our debit card/checking account for $79.95. Upon research, I noticed $3.95 was taken out of my account also with the name MEM2Day and phone # 866-200-6637. The charge for $79.95 was shown as a pre-authorization on our account and didn't process until almost a week later. It was shown with the name MEMREWARD and phone # 877-207-6534.
We do not know how they got our information. We went to the website www.grants.gov but never signed up for anything. We had to cancel my husband's debit card and go to our bank to file a fraud report.
When I called about 3 different phone #'s that I've found on the internet or from what came up on my banking website, I get someone from Manilla, Phillipines who can't help me at all. I talked to one lady Joy for about 30 minutes or so and she didn't have a supervisor available of course and she couldn't help me. She kept telling me I was out of the cancellation window. Even though I never signed up for anything.
If you see anything from these people, DO NOT sign up for it. Don't even look at it. We still don't know how they obtained our information.
Shari
Angleton, Texas
U.S.A.
We do not know how they got our information. We went to the website www.grants.gov but never signed up for anything. We had to cancel my husband's debit card and go to our bank to file a fraud report.
When I called about 3 different phone #'s that I've found on the internet or from what came up on my banking website, I get someone from Manilla, Phillipines who can't help me at all. I talked to one lady Joy for about 30 minutes or so and she didn't have a supervisor available of course and she couldn't help me. She kept telling me I was out of the cancellation window. Even though I never signed up for anything.
If you see anything from these people, DO NOT sign up for it. Don't even look at it. We still don't know how they obtained our information.
Shari
Angleton, Texas
U.S.A.
2 Updates & Rebuttals
Management
Provo,Utah,
U.S.A.
Resolution to Complaint
#2UPDATE Employee
Tue, March 24, 2009
As mentioned in the previous rebuttal, we have contacted this customer and have apologized to the customer for their overall poor experience and we have went ahead and refunded this customer the monthly fee of $79.95, as well as the shipping fee of $3.95. We do strive to provide good quality customer service and are taking additional action that will improve the quality of our customer support professionals.
Management
Provo,Utah,
U.S.A.
Quality Products and Quality Service
#3UPDATE Employee
Tue, March 24, 2009
Shari, We regret that you've had such a poor experience with Economic Crisis Grants. We pride ourselves in our quality products and services, and want to provide our customers with an incredible experience. Please be assured, customer satisfaction is our highest priority. We appreciate your feedback and will contact you soon to resolve your concerns.
