- Report: #1052684
Complaint Review: efax - Internet
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Author Not Confirmed
Why?
efax
Internet, USA
Phone:
323 817 3205
Web:
www.efax.com
Categories:
Business Rating:
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efax I signed up for one month ONLY. Have been being billed continuously without my agreeing to it or knowledge. Internet
I signed up for one month (really, a one time only need) e fax service. It's been about a year now, and just discovered they have been billing me $13 per month since then. I did NOT agree to anything more than one month of service, wihch, I thought, was free.
1 Updates & Rebuttals
MochaG
Springfield,Next time
#2Consumer Comment
Wed, May 22, 2013
I am guessing they have the infamous "auto renewal" policy which seems to be on most websites. I cannot say anything because it's been a year in your case. In other words, you need to obtain a proof that shows their term of service (agreement) when you signed up.
I am not so sure that you could get any refund because you have let it go for too long. Anyway, this is a good example for you and other people when sign up with a web site regardless a special deal. Normally (on any web site term of service/agreement), you have to explicitly cancel your account after you no longer need it; otherwise, the "auto renewal" will kick in.
