- Report: #664280
Complaint Review: eFax - Los Angeles California
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eFax
Los Angeles, California, United States of America
Phone:
Web:
www.efax.com
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eFax eFax poor customer service, unreasonable and expensive charges. Will not refund Los Angeles, California
I have been an eFax customer since 2003. Have not used the
service at least for the past 4 years. They would automatically charge my
credit card annually without any pre notification. On 11/18/10 when I got my
credit card statement, I noticed a charge for $139.95 for my yearly
subscription made by eFax on 11/9/10. I
called eFax customer service immediately. Customer service was basically rude
and finally agreed to refund only $127.
Stating that I had called more then 7 days after the charge was made and they are taking $12.95 for that. When I told them I received the credit card statement only on that day and came to know about the charges and they was no pre notification from them about this charge, they told they are not required by the contract to return any money nor give notification. I asked to speak to Customer Service supervisor and was denied stating the supervisor is very busy. Their website also does not list their leadership info to complain
Stating that I had called more then 7 days after the charge was made and they are taking $12.95 for that. When I told them I received the credit card statement only on that day and came to know about the charges and they was no pre notification from them about this charge, they told they are not required by the contract to return any money nor give notification. I asked to speak to Customer Service supervisor and was denied stating the supervisor is very busy. Their website also does not list their leadership info to complain
Basically here is a company at this digital age that is very expensive, very rude, zero customer service and looks at only swindling customers money. Should stay away from company like this
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
File a dispute
#2Consumer Comment
Sun, November 21, 2010
If they won't refund the last 12.95 then file a dispute with your credit card.
