Complaint Review: Efax - Los Angeles California

{Sharon W.} Thank you for providing your information. Please give me a moment while I go through your records. In the meantime, please type the number corresponding to your reason for cancellation: 1) Moving to another provider 2) Bought a Fax machine 3) Business or role changed 4) Short term project completed 5) Financial reasons 6) Problems with Faxing or Billing 7) Dissatisfied with Quality of service 8) Too Costly {brian} 7 {Sharon W.} Thank you for waiting. I have just located and verified your account. {Sharon W.} I sincerely apologize for the inconvenience caused to you. {Sharon W.} May I know the exact problem you are facing with our service? {brian} no {Sharon W.} Brian, I can understand that currently you do not need the service. In the current situation as a special consideration, we will waive off the monthly fee for two months.Usage charges are applicable for sending faxes if any. This way you will be able to keep your local fax number, which will enable you to send and receive any pending faxes with your number. {Sharon W.} Your eFax account will be credited with $33.90 so that you may utilize our services without being billed our monthly fee for the next two billing cycles. {Sharon W.} Since you will not be charged any monthly fees for the next two months you may keep the account till then. If however, you still feel that you do not have any use for our services by the end of the two months credit period, then you can always contact us back anytime. There is certainly no obligation to stay back after this period if you do not wish to. We are available 24 hours a day and 7 days a week .We will process your request immediately. {brian} i dont want your credit close the account now {Sharon W.} I completely understand your wish to discontinue, since you have paid for the current month, you can retain this number at least till the end of two months credit offer as you will not be charged any monthly fee for the two months. {Sharon W.} Also as a special consideration and as a good will gesture to continue our association, we will offer you an additional gift balance of $10 along with the monthly credit, which will enable to send up to 100 additional fax pages free of cost (per page per minute within US & Canada). {Sharon W.} At the end of the 2 months credit period, you can get back to us immediately without any further obligation to stay back. We are available 24 hours a day and 7 days a week. Please feel free to contact us at any time. We will immediately process your request. {brian} no close the account right now {Sharon W.} Alright, I respect your decision and will cancel your number immediately. {brian} thank you {Sharon W.} I'm sorry that you are leaving eFax. At eFax, we are continuously improving our products and services. Please do consider us if your faxing needs should change in the future. {Sharon W.} Is there anything else you would like to have assistance with? {brian} no but you can stop scamming people {Sharon W.} Thank you for contacting j2 Global Online Support. I hope you found our assistance helpful. Good-bye and take care.

{Sharon W.} Thank you for providing your information. Please give me a moment while I go through your records. In the meantime, please type the number corresponding to your reason for cancellation: 1) Moving to another provider 2) Bought a Fax machine 3) Business or role changed 4) Short term project completed 5) Financial reasons 6) Problems with Faxing or Billing 7) Dissatisfied with Quality of service 8) Too Costly {brian} 7 {Sharon W.} Thank you for waiting. I have just located and verified your account. {Sharon W.} I sincerely apologize for the inconvenience caused to you. {Sharon W.} May I know the exact problem you are facing with our service? {brian} no {Sharon W.} Brian, I can understand that currently you do not need the service. In the current situation as a special consideration, we will waive off the monthly fee for two months.Usage charges are applicable for sending faxes if any. This way you will be able to keep your local fax number, which will enable you to send and receive any pending faxes with your number. {Sharon W.} Your eFax account will be credited with $33.90 so that you may utilize our services without being billed our monthly fee for the next two billing cycles. {Sharon W.} Since you will not be charged any monthly fees for the next two months you may keep the account till then. If however, you still feel that you do not have any use for our services by the end of the two months credit period, then you can always contact us back anytime. There is certainly no obligation to stay back after this period if you do not wish to. We are available 24 hours a day and 7 days a week .We will process your request immediately. {brian} i dont want your credit close the account now {Sharon W.} I completely understand your wish to discontinue, since you have paid for the current month, you can retain this number at least till the end of two months credit offer as you will not be charged any monthly fee for the two months. {Sharon W.} Also as a special consideration and as a good will gesture to continue our association, we will offer you an additional gift balance of $10 along with the monthly credit, which will enable to send up to 100 additional fax pages free of cost (per page per minute within US & Canada). {Sharon W.} At the end of the 2 months credit period, you can get back to us immediately without any further obligation to stay back. We are available 24 hours a day and 7 days a week. Please feel free to contact us at any time. We will immediately process your request. {brian} no close the account right now {Sharon W.} Alright, I respect your decision and will cancel your number immediately. {brian} thank you {Sharon W.} I'm sorry that you are leaving eFax. At eFax, we are continuously improving our products and services. Please do consider us if your faxing needs should change in the future. {Sharon W.} Is there anything else you would like to have assistance with? {brian} no but you can stop scamming people {Sharon W.} Thank you for contacting j2 Global Online Support. I hope you found our assistance helpful. Good-bye and take care.

{Sharon W.} Thank you for providing your information. Please give me a moment while I go through your records. In the meantime, please type the number corresponding to your reason for cancellation: 1) Moving to another provider 2) Bought a Fax machine 3) Business or role changed 4) Short term project completed 5) Financial reasons 6) Problems with Faxing or Billing 7) Dissatisfied with Quality of service 8) Too Costly {brian} 7 {Sharon W.} Thank you for waiting. I have just located and verified your account. {Sharon W.} I sincerely apologize for the inconvenience caused to you. {Sharon W.} May I know the exact problem you are facing with our service? {brian} no {Sharon W.} Brian, I can understand that currently you do not need the service. In the current situation as a special consideration, we will waive off the monthly fee for two months.Usage charges are applicable for sending faxes if any. This way you will be able to keep your local fax number, which will enable you to send and receive any pending faxes with your number. {Sharon W.} Your eFax account will be credited with $33.90 so that you may utilize our services without being billed our monthly fee for the next two billing cycles. {Sharon W.} Since you will not be charged any monthly fees for the next two months you may keep the account till then. If however, you still feel that you do not have any use for our services by the end of the two months credit period, then you can always contact us back anytime. There is certainly no obligation to stay back after this period if you do not wish to. We are available 24 hours a day and 7 days a week .We will process your request immediately. {brian} i dont want your credit close the account now {Sharon W.} I completely understand your wish to discontinue, since you have paid for the current month, you can retain this number at least till the end of two months credit offer as you will not be charged any monthly fee for the two months. {Sharon W.} Also as a special consideration and as a good will gesture to continue our association, we will offer you an additional gift balance of $10 along with the monthly credit, which will enable to send up to 100 additional fax pages free of cost (per page per minute within US & Canada). {Sharon W.} At the end of the 2 months credit period, you can get back to us immediately without any further obligation to stay back. We are available 24 hours a day and 7 days a week. Please feel free to contact us at any time. We will immediately process your request. {brian} no close the account right now {Sharon W.} Alright, I respect your decision and will cancel your number immediately. {brian} thank you {Sharon W.} I'm sorry that you are leaving eFax. At eFax, we are continuously improving our products and services. Please do consider us if your faxing needs should change in the future. {Sharon W.} Is there anything else you would like to have assistance with? {brian} no but you can stop scamming people {Sharon W.} Thank you for contacting j2 Global Online Support. I hope you found our assistance helpful. Good-bye and take care.

{Sharon W.} Thank you for providing your information. Please give me a moment while I go through your records. In the meantime, please type the number corresponding to your reason for cancellation: 1) Moving to another provider 2) Bought a Fax machine 3) Business or role changed 4) Short term project completed 5) Financial reasons 6) Problems with Faxing or Billing 7) Dissatisfied with Quality of service 8) Too Costly {brian} 7 {Sharon W.} Thank you for waiting. I have just located and verified your account. {Sharon W.} I sincerely apologize for the inconvenience caused to you. {Sharon W.} May I know the exact problem you are facing with our service? {brian} no {Sharon W.} Brian, I can understand that currently you do not need the service. In the current situation as a special consideration, we will waive off the monthly fee for two months.Usage charges are applicable for sending faxes if any. This way you will be able to keep your local fax number, which will enable you to send and receive any pending faxes with your number. {Sharon W.} Your eFax account will be credited with $33.90 so that you may utilize our services without being billed our monthly fee for the next two billing cycles. {Sharon W.} Since you will not be charged any monthly fees for the next two months you may keep the account till then. If however, you still feel that you do not have any use for our services by the end of the two months credit period, then you can always contact us back anytime. There is certainly no obligation to stay back after this period if you do not wish to. We are available 24 hours a day and 7 days a week .We will process your request immediately. {brian} i dont want your credit close the account now {Sharon W.} I completely understand your wish to discontinue, since you have paid for the current month, you can retain this number at least till the end of two months credit offer as you will not be charged any monthly fee for the two months. {Sharon W.} Also as a special consideration and as a good will gesture to continue our association, we will offer you an additional gift balance of $10 along with the monthly credit, which will enable to send up to 100 additional fax pages free of cost (per page per minute within US & Canada). {Sharon W.} At the end of the 2 months credit period, you can get back to us immediately without any further obligation to stay back. We are available 24 hours a day and 7 days a week. Please feel free to contact us at any time. We will immediately process your request. {brian} no close the account right now {Sharon W.} Alright, I respect your decision and will cancel your number immediately. {brian} thank you {Sharon W.} I'm sorry that you are leaving eFax. At eFax, we are continuously improving our products and services. Please do consider us if your faxing needs should change in the future. {Sharon W.} Is there anything else you would like to have assistance with? {brian} no but you can stop scamming people {Sharon W.} Thank you for contacting j2 Global Online Support. I hope you found our assistance helpful. Good-bye and take care.