- Report: #223995
Complaint Review: EFAX - Nationwide
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EFAX
www.efax.com Nationwide, U.S.A.
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EFAX will bill you after you cancel! Beware! ripoff California
I have tried to cancel my efax account on more than one ocassion. Each time, I received the same run around. They ask me why I am cancelling and then they offer to give me 2 months free. They then tell me that I have to get back with them to finalize the cancellation. Each time, I explained that I have the same capability to fax through my business laptop. They "SUGGEST" that I take the 2 free months.
The only thing that happens if you cancel after the 2 free months is that you get billed all over again! I even tried showing them that I have not used EFAX in over 6 months!
WHAT A RIP OFF! Do not use EFAX unless you are committing to using them for life! I will keep everyone posted to see if I get my promised refunds back.
David
Cedar Hill, Texas
U.S.A.
The only thing that happens if you cancel after the 2 free months is that you get billed all over again! I even tried showing them that I have not used EFAX in over 6 months!
WHAT A RIP OFF! Do not use EFAX unless you are committing to using them for life! I will keep everyone posted to see if I get my promised refunds back.
David
Cedar Hill, Texas
U.S.A.
1 Updates & Rebuttals
Jsladder
Aurora,Colorado,
U.S.A.
Here is the cust. cancel. info.
#2Consumer Suggestion
Mon, August 25, 2008
I was hoping to get info today through netsleuth. I tried the efax free sponsor program. I talked online chat to rep, asking for a copy of the cancellation agreement with a customer's right to cancel, since there was NO customer cancellation info in their legal practices. Of course, they state that THEY could cancel it. THEY REFUSED TO POST IT ON THE CHAT, and gave me a customer service phone number. I chatted that I would call the cust. serv. #, but I did not want to close the chat since I was directed there specifically by netsleuth, their sponsor. They ended the chat about 45 seconds later, while I was on hold for cust. serv. They answered Tech Center. I told them of my situation, and they refused to email me a copy. I was told to go to www.efax.com. I did, and found the customer agreement. The following address is where the info is, and the part of that paragraph corresponding to the customer's right to cancel. However, notice the exact process, you have to get on the chat line, cancel, and THEN it is not effective until you receive an email from them. Hope this helps. Rev. Bryan B. tp://home.efax.com/customerAgreements/efax/customerAgreement.html#4 11. Termination. a. Either you or j2 Global may terminate your eFax account at any time, with or without cause, upon notice. In order for you to give notice to j2 Global, you must go to the eFax Website at www.efax.com/cancel and click on the Chat Now button. A customer service representative will assist you with canceling your account in accordance with j2 Global's verification procedures, as such procedures may be changed by j2 Global in its sole discretion. Upon termination of your account, j2 Global will send you an email confirmation that your account has been canceled. Your account will not be deemed canceled unless and until you receive this email.
