Customer Service
Sherman Oaks,#2UPDATE Employee
Sat, June 20, 2009
Dear Valued Client, As a representative of the company we ask that you follow proper lost or delayed shipments guidelines. If you claim that an item has not been received it must first be brought to the attention of the company and then to the postal service. When dealing with items being shipped to other states and countries there are instances where the postal office will hold the clients item for signature. If they do not sign, it is then sent back to the return company address. Please note that you should have received a lost or delayed shipment form to fill out and fax to the company. We apologize for any inconvenience caused and ask that before you choose to slander the company name that you please follow all guidelines. We are a respected company within the entertainment industry and value all of our clients concerns. Thank you, Daniel Robertson Customer Service Department
Customer Service
Sherman Oaks,#3UPDATE Employee
Sat, June 20, 2009
Dear Valued Client, As a representative of the company we ask that you follow proper lost or delayed shipments guidelines. If you claim that an item has not been received it must first be brought to the attention of the company and then to the postal service. When dealing with items being shipped to other states and countries there are instances where the postal office will hold the clients item for signature. If they do not sign, it is then sent back to the return company address. Please note that you should have received a lost or delayed shipment form to fill out and fax to the company. We apologize for any inconvenience caused and ask that before you choose to slander the company name that you please follow all guidelines. We are a respected company within the entertainment industry and value all of our clients concerns. Thank you, Daniel Robertson Customer Service Department