- Report: #1088688
Complaint Review: eHarmony - Select State/Province
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eHarmony
Select State/Province, USA
Web:
www.eHarmony.com
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eHarmony NOT AN HONEST OR NICE COMPANY "Internet"
I joined eHarmony with the hopes of meeting the love of my life. I was told I had a 3 day free trial & I could cancel within 3 days and receive a full refund. I called on the 3rd day & was told I could have 14 extra days for free to see if I would start liking eHarmony. I asked what the end date would be and was told Oct. 4, 2013. But 14 extra days would actually be Oct. 9. I called back to find out that it was 14 days from the original start date. If I had listened to the girl who told me I had 14 days from the date of the call I would not have been able to get a refund. Sneaky eHarmony.
I called back on October 1st and got an eHarmony rep by the name of David C. I asked him to please cancel my membership and refund my money. He argued with me for about 15 minutes telling me what I'm doing wrong and why I should keep my eHarmony account open and active. I literally repeated myself 10 more times that I just wanted to cancel my account and receive a refund. He continued to argue with me until I became so frustrated I started crying. He then became very rude with me telling me that I'm outside my cancelation window. I told him that I was offered a 14 day extension. He then put me on hold.
When he finally came back he told me that I was not allowed to have a 14 day extension of my free trial period. He told me like it was my fault eHarmony gave me the extension & like I have no right to be asking for that extension to be honored.
David C. with eHarmony was an arguementative, rude, distasteful representative that should seriously not be working with the public. Especially not with a company that is supposed to be supportive and helpful.
I will never join eHarmony again. Shame on them for treating customers this way.
