- Report: #506830
Complaint Review: Elavon Merchant Services - Atlanta Georgia
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Elavon Merchant Services
One Concourse Parkway, Suite 300 Atlanta, 30328 Georgia, United States of America
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Elavon Merchant Services Do not trust Elavon Merchant Services. Atlanta, Georgia
If you are considering using Elavon Merchant Services, I suggest you go elsewhere. We were using Evalon Merchant Services for a couple of months. Leo Dyer was assigned to oversee our account.
They have reversed about $20,000.00 worth of transactions. They cannot give us a reason explaining why they have done this. They refuse to return our money. From what I have read on-line, we are not the first company they have done this too. Aside from the money they are stealing from us, we now have waste our valuable time dealing with this issue. We already have one of our attorneys assigned to this case.
Do not use Elavon Merchant Services. They will steal from you and stop returning your calls. Do not trust Leo Dyer. He is definitely not looking out for your best interest. Do not trust Elavon Merchant Services with you hard earned money.
4 Updates & Rebuttals
CCochran
Knoxville,Tennessee,
United States of America
To Comment #3
#2UPDATE EX-employee responds
Tue, August 30, 2011
I am an EX-employee of Elavon, and I agree with David. Read your contract. Read your merchant statements every month. Know what you are signing. Elavon doesn't make up the rules. Visa/Mastercard and the federal government makes them. Elavon is just doing business. If you would do your due diligence, you would see that.
By the way, Elavon and I did not part ways on a happy note. It is a terrible place to work, but they are a reputable company (awful to employees, but they do good work). I personally don't care for them as far as employee relations is concerned, but I will defend the work I did there as well as the work a lot of hard working people do.
Bottom line: READ YOUR CONTRACT!!
Ken
Vancouver,British Columbia,
Canada
Elavon is stealing
#3REBUTTAL Individual responds
Thu, January 21, 2010
David from Las Vegas is absolutley an employee from Elavon, goes everywhere to rebute complaint against Elavon. But the fact is Elavon stealing money from merchants, I can see lot of lawsuits are coming.
David
Las Vegas,Nevada,
U.S.A.
Stealing? A bit harsh...
#4Consumer Comment
Sat, January 09, 2010
Payment processors follow very strict regulations and rules imposed by government and Visa/MC/Ax/Discover etc. They don't whimsically and arbitrarily pull out an account and just start taking money out. That's just completely ridiculous to not give some back ground as to what YOU know this happened. Did one of your employees commit fraud on your account with a customer's credit card? Are you selling a product or service other than what were were approved for? Did you misrepresent your business model (average sales/ticket/ financial strength)?
There's a reason funds are being held and it's the same reason likely in every case with the dozens or hundreds of other processors listed on this web site with similar stories. They're not spending their valuable resources retaining, accounting for, tracking your account when I'm sure they would prefer a clean processing account that produces revenue on autopilot.
The problem rests with something on YOUR end that created risk of losses. No question about it. And it's tough to call anything stealing when you sign an ACH agreement authorizing debits from your account as it required by every payment processor in the world.
Claire
houston,Texas,
U.S.A.
elavon
#5Consumer Comment
Thu, October 22, 2009
i see that you are in houston, texas. Elavon did the same thing to me . please email me at(((Redacted)))
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