- Report: #752645
Complaint Review: Eldred Wheeler - Pembroke Massachusetts
Reported By:
Rob -
Taunton, Massachusetts, United States of America
Submitted:
Updated:
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Eldred Wheeler
15 Columbia Rd # 9 Pembroke, Massachusetts, United States of America
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Eldred Wheeler Order not filled; charged full payment, horrible customer service Pembroke, Massachusetts
I placed an order for a chest of drawers in November 2010. 90 day delivery was promised, 50% of payment was made at time of order with balance to be due upon completion. I checked in from time to time during this past winter and spring and was told that they had been very busy and that the chest would be ready in April. In May the company charged my credit card for the balance and I called to inquire if the chest was ready. They told me that it was in finishing and would be ready soon. I have called repaetedly over the past two months. Often, their phone is not answered during their stated business hours and calls are not returned when messages are left. When I am able to speak directly to someone the excuses have changed each time. It is 8 months later, they have full payment, I do not have my chest of drawers nor an answer on when - or if - I will get it. Spare yourself the frustration of dealing with this company. They market themselves as a high quality furniture maker while their business operations are the lowest quality I've experienced at this price point. Tip: Consider D.R. Dimes; I've ordered custom furniture from D.R. Dimes in the past and have been thoroughly satisfied.
1 Updates & Rebuttals
Sherry Marshall
Reston,Virginia,
United States of America
Same story
#2Consumer Comment
Thu, August 18, 2011
Eldred Wheeler furniture is beautiful. I actually received one piece only six months after it was promised. They have over $8,000 of my money and I am awaiting three pieces of furniture which is paid in full. This started almost two years ago.
I knew this place was 'slow' but this is ridiculous. I actually would purchase another piece of furniture if I ever received my back orders. I have been told it is finished with my name tagged on the pieces. That was six weeks ago.
I will give them until November 2011, which will be two years since my original order. I will then get a lawyer - not to get my furniture - by then I will have given up.
I am very patient and I realize they have had production problems. This is my last attempt to 'buy American.' Luckily I do not need the furniture and the money is not important.
