- Report: #485262
Complaint Review: Electric Couture - Scottsdale Arizona
Reported By:
Andy Kobayashi -
New York, New York, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Electric Couture
15435 N. Scottsdale Road Scottsdale, 85254 Arizona, United States of America
Phone:
4803683526
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Electric Couture - Electric Denim Att Debbie or deadbeat Tommy Electric Couture Scottsdale Fashion Square ELECTRIC COUTURE, SCOTTSDALE WILL RIP YOU OFF ROYALLY. Scottsdale Arizona
Last July, I ordered from ELECTRIC DENIM iN SCOTTSDALE, AZ. A RED JANIS TOP. THEY TOOK SO LONG TO MAIL IT, THAT I BOUGHT ANOTHER, THINKING I HAD MADE A MISTAKE WITH THE PURCHASE. l KNOW SCOTTSDATE VERY WELL, AND i ONLY BOUGHT FROM ELECTRIC DENIM iN SCOTSDALE, AZ BECAUSE THEY HAD THREE STORES AND THEY WERE NOT HOPEFULLY ANOTHER INTERNET FLY-BYE-NIGHT INTERNET ONE HORSE OPERATION.
On the day I ordered the Red Janis top, Tommy from the COUTURE DENIM AND called me to tell me that I had them paid twice and I thought that was great customer service. He said that he had mailed my Janis dress that day - I thought why didn't he ship it out earlier because I had paid with PayPal and the seller gets his money right away.
DEADBEATS, DESPICABLE, PATHETIC - HEY THE RECESSION HAS HIT US ALL AND IF YOU DID HAVE A THIRD STORE, MAYBE IF YOU TREATED YOUR CUSTOMER NICELY NOT LIKE EBAY WHERE THERE ARE NO REFUNDS, NO SUBSITTIONS YOU WOULDN'T BE GOING OUT OF BUSINESS ONE STORE AT A TIME.
TODAY, EVERY TIME I CALLED THEM I GOT A FAX MACHINE. VERY FUNNY. JUST PART OF THEIR EVERYDAY CUSTOMER SERVICE. THEY NOW HAVE TWO STORES, SO WHEVER ANSWERS THE PHONE PRETENDS TO BE NICE AND HELPFUL AND THEN TRANSFERS YOU TO A NUMBER THAT GOES RIGHT TO MESSAGE: WE ARE NOT HERE NOW. PLEASE CALL BACK LATER -
A STORE THAT DOES NOT EVEN TAKE A MESSAGE? I COULD GO ON AND ON BUT MY EMAIL AND RESPONSES STATE IT ALL.
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Today, i sent them an email and they replied with a blank email???
[email protected]> wrote:
From: [email protected] <[email protected]>
Subject: [Ticket#423-2931] Frustration
To: [email protected]
Date: Tuesday, August 25, 2009, 12:31 PM
My last email from ELICTRICCOUTURE.COM A/K/A e ELECTRIC DENIM. SCOTTSDALE, AZ OR ELECTRIC COUTURE, SCOTTSDALE, AZ
-Email from Tommy dated August 3:
Just contacting you referring to your most recent order, #29947.
We actually just shipped your Janis Off the Shoulder red top by Jen's Pirate Booty today from your previous order (#29940). That was our last one, so we will not be able to fill this order for an additional one. Please let us know if you are interested in the Stevie version in red, as we have one of those left.
mY
Your PayPal account will be refunded and you will only be charged the original $119.00 for your first order.
Thank you.
Regards,
Tommy Gaston
Web Department
(480)948-9341
www.electriccouture.com
It is now August 25th and I have neither received a refund or sent the Stevie in red.Can you please help me on this one.
Many thanks in advance.
-Andrea Kobayashi
