- Report: #1468266
Complaint Review: Electrolux - Augusta GA
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Author Not Confirmed
Why?
Electrolux
PO Box 212237 Augusta, 30907 GA, United States
Phone:
(877) 435-3287
Web:
https://www.electroluxappliances.com/
Categories:
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Electrolux Electrolux fails to honor warranty Augusta GA
Electrolux washer purchased in August 2015. It was covered by 3 year Platinum plan. In July 2018 the washer completely failed. Electrolux paid fro part to replace which consisted of inner tub, outer tub, motor and housing, control panel, and belt drive system.
Owner had to pay for labor costs. The work was completed the first week of August 2018. On November 1, 2018 the washer failed again. Electrolux sent service tech out who stated the entire washer needed to be rebuilt with the idenitcal parts - AGAIN.
Service tech adivsed Electrolux that it was not repairable and machine needed to be replaced. Electrolux, when contacted by owner, now claim the warranty has expired and there is no assistance being offered.
Owner made contact with Corporate (706-651-7111 ext. 7421) and was told they needed additional information from the service tech to provide assistance.
Owner was told by corporate that Electrolux would stand behind their product. Owner made a request for a replacement machine of same or similar model.
After 2 weeks no contact has been made and numerous phone calls and messages have not been returned by corporate.
