- Report: #851422
Complaint Review: Electronic Arts - Internet Internet
Reported By:
FalseZen -
Mesa, Arizona, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Electronic Arts
Internet, Internet, United States of America
Phone:
Web:
http://www.ea.com
Categories:
Business Rating:
(0)
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Electronic Arts Origin Complete lack or customer service, they are nothing but digital theives. Internet, Internet
Every customer support e-mail such as support&ea.com, or customerservice&ea.com are dead, and get only this response:
"You are receiving this message because the support case you opened with us is no longer available. The customer messaging service we were using has been retired, and incidents opened in that system are no longer being monitored or responded to.
If you still require assistance with this or any other issues, please visit our new help site at help.ea.com or help.origin.com. There you will find help articles and resources as well as multiple channels for contacting EA Game Advisors.
Sincerely,
WW Customer Experience Team"
Broken links everywhere. 'help.ea.com or help.origin.com' pages lead to 404, unless NOT logged in, making certain no tickets can be filed. There is NO customer support at all anymore. When called by phone expect to get a "We promise to look into it and get back to you" from whatever bum they pulled off the streets to answer the phones. Of course no one ever actually gets back to you.
I have had an on going problem with since Jan 17th its now March 9th, and I have yet to had anyone call, or even send an e-mail because its impossible to get a hold of anyone, regardless of what country you live in. I STILL cannot find a working e-mail address for their so called support.
Be wary of buying ANYTHING from EA. You will never see your money again.
"You are receiving this message because the support case you opened with us is no longer available. The customer messaging service we were using has been retired, and incidents opened in that system are no longer being monitored or responded to.
If you still require assistance with this or any other issues, please visit our new help site at help.ea.com or help.origin.com. There you will find help articles and resources as well as multiple channels for contacting EA Game Advisors.
Sincerely,
WW Customer Experience Team"
Broken links everywhere. 'help.ea.com or help.origin.com' pages lead to 404, unless NOT logged in, making certain no tickets can be filed. There is NO customer support at all anymore. When called by phone expect to get a "We promise to look into it and get back to you" from whatever bum they pulled off the streets to answer the phones. Of course no one ever actually gets back to you.
I have had an on going problem with since Jan 17th its now March 9th, and I have yet to had anyone call, or even send an e-mail because its impossible to get a hold of anyone, regardless of what country you live in. I STILL cannot find a working e-mail address for their so called support.
Be wary of buying ANYTHING from EA. You will never see your money again.
