Complaint Review: Electronic Payment Systems - Englewood Colorado

I dont believe for a min that EPS did right by this or any other complaint. The BBB seems to close complaints without actually looking in to anything not actual customer satisfaction. As for the person on here who thinks there such a great company, just wait you will get screwed over just like they do all their customers. We are a honest Christian un business that has been in great standing for 15 years. Canceled our account more then 90 days before the Auto-renew that is wrong in my opinion in the first place, faxed the letter and they still sent took money from our account for a year. Said we would get our refund then told no never mind. If you look at any of their responses to these complaints, there all BS, legal crap and the run around. Should be able to take people at their work but with EPS they lie more then speak the truth. Even our bank manager said EPS are Scammers. Agree with person on here go with Transfirst, hace been with them for awhile, they are directly connected to our bank, have a rep who is always willing to answer questions or will come here in a min notice, same day deposits and honest. What they say they do. I have started an EPS Are Scammers Facebook page, come check it out, like and share. The more people we warn about EPS deception and lies the better for all. 

Andrea McCrory

McCrory's Jewelry

Vernon, IN

Electronic Payment Systems They are Fraud ,Rude They Hang up on you they Yell ,And here are some of the name's Micheal Petterson ,TRAVIS and the ceo of the company can evan call back TOm ,They set you up with acct, and then they turn it off and keep your maoney ,I have been fighting them for a Year had to get a Attorey ,Then went to the Attorney Genral on this matter ,

THIS COMPANY NEESDS TO BE CLOSED , If you need to prcess go to TRANSFIRST they are the best I had them for you years ,they are wonderful ,they are to in Col.But they are good . 

I have been a customer of EPS using their credit card processing services for the past 4 years & when my contract was up I decided to research other credit card processing companies, not because I wasn't happy with them (i was) but I wanted to see if i could save money.  Through my intensive research & quotes from 6 others, I found that I am indeed getting the best rates available in addition to the standard fees all being lower with EPS. 

I was shocked to see complaints here on RipOff Report so decided to read through them all.  After reading through them & EPS rebuttals, I have come to the conclusion that EPS is still a great company & i will continue to do business with them as they have done everything possible within reason to rectify these complaints & I applaud that.

As a small business owner I also know the golden rule that the customer is always right, but let's face, sometimes they really aren't. I believe all businesses have encountered customers who no matter what you do to make them happy they simply will never be satisfied & I've come to learn over the years that those are the type of customers a business is better off without.  I have never in the 4 years of processing with them had my bank account debited any
unauthorized or unusual amounts & don't believe they would still be in business if that were really the case.

I have had very good experiences with EPS & decided to post this as it doesn't seem fair for any business to get their reputation trashed because of customer complaints from not getting their way. EPS customer service has always been very polite & helpful when I've had questions. I even used their tech support once which saved me from
losing sales when my system went down over the weekend & a real person answers their support lines 24/7.  Needless to say, when evaluating EPS against other companies, they are not only by far the lowest cost & but also the best service so I decided to renew my contract with them. I even added their No credit check payment program
& am looking forward to offering this new option to my customers. 

I would highly recommend doing business with EPS!

Below is the clarification of actual circumstances surrounding this complaint, EPS has done everything with reason to resolve this issue quickly and in a professional manner.

In recent events, we have received many calls from both Melissa and Deborah regarding their desire to cancel Bedrocks processing contract. Our policy at EPS, both for the security of our merchants as well as our desire to provide service with integrity and loyalty to our account signers, is to only discuss the account with the account signers regarding changes to, or cancellation of, our clients accounts.

On 02/21/12 Bedrock had placed a stop payment on the bank account associated with their processing account with EPS which caused said account to go into collections.  Multiple customer service representatives had advised employees of Bedrock, that this would occur prior to the stop-pay being placed. Employees of Bedrock claim that the Bedrock account with EPS had never been used. Contrary to these claims, there is record in our processing history which shows that Bedrock company did indeed use the processing account. EPS received calls, regarding the implications that the account has never been used, and included demands that a refund for the full term of the account be made to the business from 2006. On 1/25/2012, Amy, Manager of Customer Service at EPS did offer a refund of 6 months fees to Bedrock as a courtesy, however Bedrock declined.  

Melissa and Deborah at Bedrock have called in multiple times, and each call made to EPS consisted of screaming, threats, and unprofessional remarks toward representatives that attempted to help them.  Once again, EPS did not have authorization to go over the account with Melissa, Deborah, or any employee of Bedrock beside Kerzon, the contract is under his name, and registered on his credit. Complaint states the two previously mentioned employees had been transferred all around the company, however, these transfers were made at their specific requests.  Apparently, each time an EPS representative explained to Debra or Melissa they could only discuss with the owner of the account (for security purposes), they would become irate and request to be transferred to another employee.  Although this complaint and rebuttal now seems like a he said/ she said scenerio, keep in mind the EPS call center is monitored and all call details are recorded in our system.

There were no erroneous charges or over charges to Bedrocks account nor was money ever fraudulently taken from them or any of our merchants. Our service was in fact used and there is a recorded history of usage. EPS has cancelled the account in order to resolve the continuation of this issue although the cancellation letter was not received within the appropriate time in accordance to the contract and conditions Bedrock was clearly informed of and agreed to. EPS has also removed  Bedrock from collections as a professional courtesy.

Regards,
EPS Customer Service