- Report: #1135025
Complaint Review: Elegant Limousines of Palm Coast - Internet
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Author Not Confirmed
Why?
Elegant Limousines of Palm Coast
Internet, USA
Phone:
386-793-1077
Web:
www.elegantlimousinesofpalmcoast.com
Categories:
Business Rating:
(0)
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Elegant Limousines of Palm Coast Unreliable, untrustworthy, unprofessional, unethical, horrible communication, completely mis-represent their service times and flexibility, deposit is actually a non refundable retainer Palm Coast, Daytona Beach Florida Internet
They specialize in completely messing up any special events. Palm Coast & Daytona Beach cannot rely on them to organize any limousine and sedan transportation for large or small groups visiting Florida for events such as the Weddings, prom, and special event you need to depend on transportation such as; Daytona 500, Race Week, Super Bowl, Bike Weeks, UCF Arena Events, Jacksonville Jaguar games, ALLTEL Stadium, Florida Gator sporting events.
Their highly unreliable, untrustworthy, unprofessional, unethical, horrible communicating staff will completely mis-represent their services their times and flexibility, deposit is actually a non refundable retainer. If the event you are planning to get to is important use a different company. If you choose to contract with them you will sign a contract and they will want half of your fee down, without any services rendered. Then completely go back on their contract.
They will not follow through with their contract. Bad business, unprofessional, unethical I would not recommend them to anyone. Please go somewhere else save your self the headache.
3 Updates & Rebuttals
Elegant Limousines of Palm Coast
Ormond Beach,Florida,
We are NOT located in Santa Clara or Cali
#2REBUTTAL Owner of company
Fri, May 23, 2014
May we ask why this report is listed under our business name? We do not have our company in California. We are located in Florida ONLY !!!!! Please remove this report as again we do not service California as we are in Florida and do NOT have sister companies doing business as us.
Renee Peterson
Port Orange,Florida,
Clearly you DONT have 100% Customer satisfaction
#3Author of original report
Sun, April 13, 2014
Do not use this company - they are crooks! We arranged a transfer from Santa Clara to SFO and was quoted $85. We picked up my colleague at a hotel next door and they tried to charge us $160 when we arrived at airport. Driver made me call owner who was awful and said that is the fare. $160 for a 30 min ride! I ended up paying $140 reluctantly. Hope this review reminds them of the importance of not ripping people off
Elegant Limousines of Palm Coast
Ormond Beach,Florida,
Untrue Fraudulent Claim against us !!
#4REBUTTAL Owner of company
Tue, April 01, 2014
The report made against us for unethical, unworthy, bad communication and taking clients money and not providing a service is untrue to say the least. This particular client has decided to cancel service due to miscommunication on their part. As stated in the contract they signed in the presence of the Vice President of the company, it clearly states that all retainers are non refundable, if the client chooses to cancel service for whatever reason. In this case the client was extremely rude and unprofessional making any further communication truly hard at best or if at all. We have never had 1 bad review as we are a family business and strive for complete customer satisfaction 100% of the time and if not we work together to make sure all is happy. Like the old saying goes sometimes you cannot please everyone. We have tried to rectify this situation with said reporter of the fraudulent claim with no response. Now they are trying to defame our good name. We understand and agree that if this review was true, we would have to try harder to make sure things like this did not happen again, however this is a client spreading untruths around the web to try and hurt our good name. I have the contract said client freely signed and will be happy to produce such document for review. We also have their cancelation of service on record. If anyone has any questions at all feel free to contact us direct at 386-793-1077. We are also very proud of our 100% customer satisfication reviews elsewhere since 2006. This is a Fraud report !!!!!! They clearly have copied text from our website for keyword searches to again post fraudulent claims against us.
