- Report: #886540
Complaint Review: Elephant Insurance - Internet Internet
Reported By:
Moon -
Cypress, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Elephant Insurance
Internet, Internet, United States of America
Phone:
1-877-218-7865
Web:
www.elephant.com
Categories:
Business Rating:
(0)
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Elephant Insurance Does not honor valid and legitimate claims Internet, Internet
Elephant insurance does not honor their claims. Their client hit my car and admitted fault. Elephant acknowledge fault and liability. Their client failed to provide some information so they decided to deny the claim. Their customer service is very poor. they are not trying to reconcile the missing information with their client. They are using this to get out of a claim. Beware! This company is a scam!
1 Updates & Rebuttals
Flynrider
Phoenix,Arizona,
USA
How this works.
#2Consumer Comment
Tue, May 22, 2012
" Their client failed to provide some information so they decided to deny the claim. "
Your issue is not with the insurance company. It is the other driver that owes you. That driver has a contract with his/her insurance company that covers his/her liability. That contract says that the client must cooperate fully with the insurance company in the handling of a claim. If the client does not cooperate, then the client is on the hook for his/her own liability.
This is how all insurance works. But the bottom line is that you have no contract with the insurance company. Your beef is with the other driver, who is legally responsible for the damages. If you want to file suit to recover damages, it would be against the other driver (whom you claim is liable), not the insurance company.
