- Report: #1214618
Complaint Review: Elephant insurance - Nationwide
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Author Confirmed
Why?
Elephant insurance
Nationwide, USA
Phone:
8553537426
Web:
Www.elephant.com
Categories:
Business Rating:
(0)
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Elephant insurance Stole my money!!! Nation wide Nationwide
Elephant insurance stole $235.08 from me! I went online to set up a new policy, and come to find out they no longer offer billing; they only do automatic payments now. Once I found this out, which was about 6 days later, I called and cancelled the policy. whoever I spoke to informed me that I supposedly owed a balance due from a previous policy that I had aboit 1 1/2 years ago, so my remaining balance from my current policy would probably go toward that payment. The balance amount would have been about $80.
I told them to do whatever they had to, but to just cancel my policy immediatlet, as I had already opened a new policy with a better company. About 7 days AFTER canceling with them, I have a withdrawl from my account in the amount of $235.08! I called my card issuer and found out who withdrew my funds, and sure enough it was Elephant. I called them immediately, and they refuse to return my money. I explained that my policy has been cancelled for a week, and I fid not authorize and payments to be made, and they did not care. They said they were taking the balance owed from 1 1/2 years ago, and they didn't need to inform me!
I am furious, and this is not right! I told them they could bill be, and I'd be happy to look over it and pay it IF I actually do owe them, but they cannot just take my money out of my account without notifying me and getting authorization from me. They still refuse to refund my money!
Aja
Spring,TX
