- Report: #455544
Complaint Review: Elite Club Wireless - Verizon - San Francisco California
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Elite Club Wireless - Verizon
7600 Dublin Blvd Suite 250 Dublin California 94568 San Francisco, 96150 California, U.S.A.
Phone:
925-200-8810
Web:
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Elite Club Wireless - Verizon Failed to honor their agreements and then sold me a phone for more, Then they failed to ship me the phone and now its been 5months and they won't even call me back! Dublin California
I purchased a phone for my wife and they said that I could return it if my wife doesn't like the phone to any Verizon wireless. I went to another Verizon wireless and they said they can't honor this because the place I bought it was a sub contractor. So I had the manager at the corporate store call the first manager and explain to each other why. The subcontractor (Elite Club Wireless) who doesn't have a clue what they're saying, was wrong. So I had to spend all day driving to the nearest Verizon that day 2hrs away from my home one way just to be told sorry they told you wrong. So I went home 2hrs back and had to pay 35.00 to ship to Dublin, ca. so that my wife could receive the phone she wanted. It gets better just wait, So I sent it to them and the girl that I was dealing with know longer works there and my case gets thrown to the dogs and they forget about me. 4 weeks later I meet Eric the new account manger and he tells me that I'm past my thirty days that I had to bring in the phone so he can't help me. And I had to explain to him the reason I was late was because I had to send in the phone through the mail and the actual store manager said don't worry because it was his mistake for not telling me the right information. So he had to contact his manger and that store in San Francisco and ask. He then came back and told me that I need to lie to Verizon to get my wife's phone changed for the new one. I was so frustrated I called Verizon and told them what he wanted me to do. And they just called him and said nothing they just. Raised the price on the phone 50.00 and told me they would take off 50.00 of the phone to make up for the inconvenience of my time and cost for shipping the package. I also had to spend a week trying to explain to Donna with Verizon how I'm paying for a phone I don't even have and she finally credited a partial credit to my account, not the full amount ( I had to eat like 100.00). So I took what I could because all I want to do is get my wife the phone she wanted and move forward. Now 5 months later I still have not received the phone and they are saying they sent it to my home and so is UPS and I never received it(They didn't even put insurance to cover the cost of the phone). So now I'm still with out a phone no one will return my calls and they have no answer to when I'm going to get my phone9If they can't get more money from UPS. And to make it worse the cost of the phone with a two year contract is now 79.99 and I can get 20% off if I sign up now. But I payed supposedly 250.00 for a phone I still haven't gotten yet. And if I want to cancel my agreement it will cost me 175.00. What the hell I'm I supposed to do?
Disappointed dave
South Lake Tahoe, California
U.S.A.
Disappointed dave
South Lake Tahoe, California
U.S.A.
3 Updates & Rebuttals
Ecw
Dublin,California,
U.S.A.
Elite Club Wireless Appreciates Customers
#2UPDATE Employee
Tue, June 09, 2009
First off, I would like to comment that this case with "Disappointed Dave" has not been going on for 5 months as he claims. Elite Club Wireless in DUBLIN, CA is the Corporate office for retail stores, not a store itself. Although we do have a business sales office in back, we do not handle sales, but are happy to help out any customers that call for our help. Unfortunately the girl who was working with returning Dave's phone originally is no longer with the company, and because of her tragic and sudden absence, her work was being delegated and sorted by people who do not usually hold her position. To explain quickly, we were direct shipping his phone through UPS. UPS made a mistake (which they admitted) by leaving the package at the door and it was stolen from the customer's home. After an investigation to make sure that the phone had been stolen, we proceeded to wait for UPS to process our lost/stolen claim and give us a check so in turn it can be given to him. It is our mission to make every customer a returning customer, and we hope that one mistake from the UPS doesn't turn anyone away from the great customer service and deals our representatives give patrons every day.
Ecw
Dublin,California,
U.S.A.
Elite Club Wireless Appreciates Customers
#3UPDATE Employee
Tue, June 09, 2009
First off, I would like to comment that this case with "Disappointed Dave" has not been going on for 5 months as he claims. Elite Club Wireless in DUBLIN, CA is the Corporate office for retail stores, not a store itself. Although we do have a business sales office in back, we do not handle sales, but are happy to help out any customers that call for our help. Unfortunately the girl who was working with returning Dave's phone originally is no longer with the company, and because of her tragic and sudden absence, her work was being delegated and sorted by people who do not usually hold her position. To explain quickly, we were direct shipping his phone through UPS. UPS made a mistake (which they admitted) by leaving the package at the door and it was stolen from the customer's home. After an investigation to make sure that the phone had been stolen, we proceeded to wait for UPS to process our lost/stolen claim and give us a check so in turn it can be given to him. It is our mission to make every customer a returning customer, and we hope that one mistake from the UPS doesn't turn anyone away from the great customer service and deals our representatives give patrons every day.
Ecw
Dublin,California,
U.S.A.
Elite Club Wireless Appreciates Customers
#4UPDATE Employee
Tue, June 09, 2009
First off, I would like to comment that this case with "Disappointed Dave" has not been going on for 5 months as he claims. Elite Club Wireless in DUBLIN, CA is the Corporate office for retail stores, not a store itself. Although we do have a business sales office in back, we do not handle sales, but are happy to help out any customers that call for our help. Unfortunately the girl who was working with returning Dave's phone originally is no longer with the company, and because of her tragic and sudden absence, her work was being delegated and sorted by people who do not usually hold her position. To explain quickly, we were direct shipping his phone through UPS. UPS made a mistake (which they admitted) by leaving the package at the door and it was stolen from the customer's home. After an investigation to make sure that the phone had been stolen, we proceeded to wait for UPS to process our lost/stolen claim and give us a check so in turn it can be given to him. It is our mission to make every customer a returning customer, and we hope that one mistake from the UPS doesn't turn anyone away from the great customer service and deals our representatives give patrons every day.
