Im so confused with these people elite computer repair. They charged me over a year ago for a lifetime virus protector, I hardly use my computer. Then they called few months later saying I needed updated, my computer was messed up after the updates. Theyve gotten over 350.00 from me. This last call today they say your money ran out, they wanna charge me again, when in fact they didnt fix it the first time. They were blaming me. I only send emails. theres a black blotch on my computer it comes up now and then. Anyhow they blamed me sayin I was suppose to call them for update. I says I pd for lifetime scanner against viruses so hhow can you say I have a virus and charge me again???? Im so had it with Jack. He always answers the phone. Today he yelled at me saying my money ran out, 2 weeks ago he said hed fix it for free. Now hes singing a new tune. I pd 350.00 for a lifetime on my laptop or any laptop after. then I pd again 50.00 for an update 6months ago, its never ran good since then. I says to them Im not paying you anymore. This is a scam for real. I want my 400.00 back, he said NO