- Report: #263510
Complaint Review: Embarq - Nationwide
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Embarq
www.embarq.com Nationwide, U.S.A.
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Embarq Embarq Cutoff my service w/o noitice and set service up at my house in someone elses name Ripoff Buckeye Lake Ohio
I have been a customer for the past 6 years. On Tuesday July 24 th my service was diconnected and new service in someone elses name was placed at my address. As soon I realized that my service was disconnected I contacted customer service. That is when I was informed of the mishap.Apparently a company called allconnect was able to rush an order through to st up new service for some else at my address with no notification to ME!!!!! I was adv that the mix up would be corrected. To my dismay when I returned home that night I was unable to make going calls , however my incoming service was working just fine. So I contacted repair that stated there was a work order to reesablish service in process and to contact customer service in the morning. Wensday morning I contacted customer service and Informed them of the issue was having, they advised that they would have corrected by end of day. Once agian when I returned home from work I was still unable to make out goign calls. So this morning which is now thursday I contacted customer service once agian and was advised it would be corrected and it was. However this evening when I returned I recieved a call from ONCORe Receivable Management Collection agency Demanding payment for my embarq account. I was advised that if not paid it could be reported to the credit bureau with in 30-60 days. Contacted emabarq tonight had to call long distant number to reach real person. Was adv that acct still not correct all services are not activated as before....... and all they want to give is a lousy one week credit of 10.00....... We will see about that one. I have spent more than 3 hours on the phone with them about this issue this week...... Beware
Goodcustomer
Buckeye Lake, Ohio
U.S.A.
Goodcustomer
Buckeye Lake, Ohio
U.S.A.
1 Updates & Rebuttals
The Phone Rep
Central Point,Oregon,
U.S.A.
This sounds like a job for SUPER REP!!!
#2UPDATE Employee
Wed, August 22, 2007
Has your issue been resolved yet? On behalf of Embarq (I've been with them for almost 5 years) I apologize for the inconvenience. I know that being without a phone can really be a terrible experience. What probably happened was that someone called in for new service and gave the wrong address. The process that happens then is that we try to contact the old # and see if we get anyone. Most the time and abandoned service letter is sent out to the billing address of the customer. Then if nothing is heard back the service gets disconnected. It's pretty much all computer based once the new order is in place. The other scenario I've seen is that a new service goes in down the road and the technician may have accidently unhooked something that he shouldn't have in the main interface box for the street. These kinds of things can and do happen once and a great while. When they do it is also frustrating for the reps trying to fix it too. Remember even under the banner of a corporation we are human too. Sometimes people and computers do make mistakes. I'm sorry if the reps and repair persons involved did not resolve the issue quickly enough. If your issue is not resolved yet or need any help call us at - 1-800-877-7077
