- Report: #243468
Complaint Review: Embarq - Overland Park Kansas
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Author Confirmed
Why?
Embarq
5454 West 110th Street Overland Park, 66211 Kansas, U.S.A.
Phone:
800-877-1125
Web:
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Embarq Formally Know As Sprint EMBARQ severly rips off the small town customers Overland Park Kansas
I am outraged on my account bill every month that is way more over the price that was quoted to me and every month it seems to raise and nothing has changed. Embarq is the worst phone company I have ever had dealt with. Embarq is not about the customers, it is about the money and how much embarq can get out of a small community.
There is no way to get ahold of any managers to help the customers, and if there is ... I am sure they will argue with you also making you feel like you have no choice - you are just being screwed by a company who is about money and not customers. We are charged 60-70+ dollars a month for phone service when in the near-by towns they are charged 30-49 dollars a month for the exact same service.
I have gotten out and talked to many folks in Willamina and Sheridan Oregon and they all tell me that Embarq is the worst phone company and they dont use them or they do but only becuase there is not other choice. Some use a cell phone or go with what is known as Packet 8.
We strongly recommend to avoid this company. They are not honest,they do not resolve a situation when a customer brings it up to them,and only look for ways to rip you off !
Deedee
willamina, Oregon
U.S.A.
There is no way to get ahold of any managers to help the customers, and if there is ... I am sure they will argue with you also making you feel like you have no choice - you are just being screwed by a company who is about money and not customers. We are charged 60-70+ dollars a month for phone service when in the near-by towns they are charged 30-49 dollars a month for the exact same service.
I have gotten out and talked to many folks in Willamina and Sheridan Oregon and they all tell me that Embarq is the worst phone company and they dont use them or they do but only becuase there is not other choice. Some use a cell phone or go with what is known as Packet 8.
We strongly recommend to avoid this company. They are not honest,they do not resolve a situation when a customer brings it up to them,and only look for ways to rip you off !
Deedee
willamina, Oregon
U.S.A.
1 Updates & Rebuttals
The Phone Rep
Central Point,Oregon,
U.S.A.
SUPER REP
#2UPDATE Employee
Wed, August 22, 2007
There are probalby a lot of things EMBARQ can do for you. Just call 1 800-877-7077 and we will see if there are better plans that suit ou needs. You can get 44.95 for Basic home phone with Voicemail and Unlimited long distance. Of course you will have Taxes and Surcharges. (Thats what most folks complain about) Which will probalby bring your bill up to around 65-70 a month. What really sucks is that taxes vary so much per state Unless you[ve been here a while of have a bill to reference it's tough to figure out exactly what taxes and surcharges will be. In OREGON you normally average between $13-16. In Texas it could be as much a 30 per month. It just depends on the county and puc regulations. They are regulated by the Federal,State and Local Governments
