- Report: #1184031
Complaint Review: Emergency Restoration Experts - North Las Vegas Nevada
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Emergency Restoration Experts
PO Box 33710 North Las Vegas, 89033 Nevada, USA
Phone:
702-515-0775
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Emergency Restoration Experts Bryan Fraudulent Insurance Claims North Las Vegas Nevada
On January 7, 2014, my water heater exploded in my condo and I was referred to this company by MC Plumbing and thats when I met Bryan. He came out and did an estimate and put all of the equipment to dry out the water in my house and he decided to speak to my neighbors in the downstairs condo to see if he could get extra business. I was unaware of him adding my insurance claim number to these people's paperwork until I received a letter in the mail stating that it was a liability claim. I immediately contacted my insurance company who in turn contacted Emergency Restoration and stated the by law everyone who has an apartment or a condo is responsible for their own unit and they were only paying for my unit since I wasnt negligent on the water heater explosion and I took care of everything right away. Emergency Restoration stated they understood and will seek payment from my neighbors. I then received two bills one for 1494.83( my neighbors and it said liability claim) and one for 1237.17 which was my bill. I contacted Emergency Restoration and let them know that I was only paying for myself not my neighbors. The insurance adjuster stated that they were only covering my unit. The HOA insurance representative came out and also stated that I wasn't neglihent and in the state of Nevada everyone has to have their own insurance it is different than automobile insurance. I spoke with Bryan and he stated once again that I am only responsible for my bill. I paid my bill April 1 1237.17 with my credit card. Then in June, I received another bill from Emergency Restoration for an additional 257.66. I immediately contacted them and stated that I wasn't paying for my neighbors bill because it would total 1494.83. They stated this was my bill which I never saw an invoice proving that. The invoice I had physically was my neighbors bill totaling that amount. My insurance adjuster called and stated they were going to send another check out totalling 257.66 for the difference which I did not agree to since my bill was paid for 1237.17. I ended up paying the bill in June with my debit card. Here we are in October 2014 and I received another bill stating that I owe an additional 1237.17 and they threatened to put a lien on my property. Now they figured they would get reimbursed for the neighbors work and in the meantime my bill was neglected after I paid them already. They forged my name and claim number on the neighbors paperwork and deceived them and now they are trying to get extra money off of me when I did my due diligence and took care of everything. I called and left them a nasty message and I also called my insurance company since Bryan was so desperate for business he decided to defraud Metlife insurance. I demanded for my money back 257.66 since I wasn't paying for my neighbors place. Emergency Restoration should just eat the charges to my neighbors since Bryan played claims adjuster and promised things that never materialized on behalf of an insurance company he doesn't work for nor does he pay for. Run from this company far far away they are scam artists and should be forced out of business and put in jail for insurance fraud.
