- Report: #1204905
Complaint Review: Empire Flooring - Nashville Tennessee
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Empire Flooring
2918 Brick Church Pike Nashville, 37207 Tennessee, USA
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Empire Flooring Will Not Warranty Product Nashville Tennessee
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NASHVILLE, TENNESSEE -- Contacted empire on a flooring issue we were having. Empire did not even want to come out and look at it had to force them too. Call back a day later and stated was not warranted. So they called in there so called 3rd party. The 3rd party came out and said we are cleaning the floors the wrong way. And guess what they are not under warranty. Guess they know more than the Bona ( the floor cleaner) there guy even said this is what they suggest. I will make sure I never get my 7,500 dollars again!!
1 Updates & Rebuttals
Business Response
Northlake,Illinois,
ET Customer Support
#2UPDATE Employee
Wed, January 28, 2015
Hi Keith, thank you for taking the time to share your concerns with us. We regret that your product has not been meeting your expectations, and we never want our customers to be disappointed with the work that is done in their homes. It’s our understanding that we’ve been in contact with you, and we are in the process of working towards a resolution. We will be following up with you again shortly. Thank you. Jeanette Ramey, National Customer Service Manager
