- Report: #969583
Complaint Review: Empire Plumbing and Air Conditioning - Anthony Liberatore (Owner) - Phoenix Arizona
Reported By:
ESM -
PHOENIX, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Empire Plumbing and Air Conditioning - Anthony Liberatore (Owner)
23005 N 15th Avenue #103 Phoenix, 85029 Arizona, United States of America
Phone:
602-275-8400
Web:
http://www.empireplumbingco.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Empire Plumbing and Air Conditioning - Anthony Liberatore (Owner) Questionable business practives Phoenix, Arizona
Our company owns a rental property in Scottsdale. Last week Empire came to inspect the water heater which was not working. I spoke to the tech, who said "the dial wasn't turned up and that corrected the problem"; several days later, the water heater was not working and the same tech came out and now said the 2 thermostats on the water heater needed to be replaced for $500+ dollars. I contacted my home warranty company who sent a different contractor who replaced the elements, which corrected the issue;
it was not the thermostat.My complaint is as follows: I do not want to be charged for 2 trips when the tech didn't properly diagnose the issue on the 1st or 2nd visit. I do not mind paying for 1 trip charge, but being forced to pay 2 when the job was not done correctly to begin with is not acceptable. I am concerned of the tech's improper diagnosis. I could have ended up spending $500+ on something that was not needed to begin with. This is irresponsible on the part of the tech and can cause you issues with the Arizona Registrars' Office if I were to file a complaint (which I do not plan to do as I understand mistakes happen). I have requested work orders for both visits from Empire but have yet to receive them. I communicated with the owner Anthony Liberatore who said he would "investigate" this. I don't know what there is to investigate. I really don't expect to hear back from them at this point .They are NOT responsive or competent to be in this business, in my opinion.
it was not the thermostat.My complaint is as follows: I do not want to be charged for 2 trips when the tech didn't properly diagnose the issue on the 1st or 2nd visit. I do not mind paying for 1 trip charge, but being forced to pay 2 when the job was not done correctly to begin with is not acceptable. I am concerned of the tech's improper diagnosis. I could have ended up spending $500+ on something that was not needed to begin with. This is irresponsible on the part of the tech and can cause you issues with the Arizona Registrars' Office if I were to file a complaint (which I do not plan to do as I understand mistakes happen). I have requested work orders for both visits from Empire but have yet to receive them. I communicated with the owner Anthony Liberatore who said he would "investigate" this. I don't know what there is to investigate. I really don't expect to hear back from them at this point .They are NOT responsive or competent to be in this business, in my opinion.
1 Updates & Rebuttals
ESM
PHOENIX,Arizona,
USA
Issues Resolved
#2Author of original report
Thu, January 17, 2013
Just an update, my issues were resolved by another contractor.
