- Report: #1457859
Complaint Review: Empire Today - denver Colorado
Reported By:
NOT HAPPY CONSUMER -
Denver, CO, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Empire Today
denver, Colorado, United States
Phone:
18005882300
Web:
empiretoday.com
Categories:
Business Rating:
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Empire Today Was supposed to be light oak new flooring and after 4 visits, 3 different installs I still have the wrong flooring and they are refusing to remove or refund denver Colorado
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I have seen the commercials and recently bought a new house in Denver. I wanted to order wood flooring for the one carpeted room in my house. First time they came out, they started to put down a laminate flooring and the installer was wise enough to say, this can't be what you ordered, he was correct. They scheduled another day for re installing, I had to work- when I got home they installed LAMINATE AGAIN. They had to come back that evening and rip up that flooring to install a wood floor and was at my house until 945pm. When asked for the remaining payment(from the difference of their mistake of installing laminate twice to the wood floor I had agreed to) I stated this is clearly not the wood that I had ordered. My entire house is a light oak wood- this is a red wood(photos 4 &5). I told them again that they put in the wrong flooring and by the morning, the baseboards had started to peel away from the walls, the nails are exposed and I have to purchase new baseboards (photos 1-3) They came out AGAIN to replace it with the wood color I had chosen, when this installer came out he said, this is the wrong size width of wood. I spoke again to Latasha at Empire and she said that they don't make a smaller size. I said I was done with this company, wanted the wood that I didn't order out and a full refund. I was willing at the time to eat up the cost for the new baseboards that I have to purchase. I inquired about my refund and they informed me that they were only going to refund me $503.16 of the $1,040. Additionally they were not going to remove the incorrect wood or reimburse me for the baseboards.
I had offered to try one more time to have a salesperson come out and look at a sample of yet another wood for them to exchange for me and they refused unless I paid them an additional $536.84. Her exact words were, clearly our wood will not work in your house. Well, if that was the case, why would the sales representative even agree to take this job. I am now having to get a lawyer and ecru even more charges.
1 Updates & Rebuttals
CustomerSupport
Northlake,Illinois,
United States
Note from Empire Today
#2UPDATE Employee
Thu, August 23, 2018
Gretchen, we're disappointed to know that you're unsatisfied with your product. We've located your order, and we'll be in touch with you shortly to learn more.
