- Report: #195189
Complaint Review: Empire Today - Eagan Minnesota
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Empire Today
875 Blue Gentian Rd Eagan, 55121-5121 Minnesota, U.S.A.
Phone:
651-675-1000
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Empire Today - Empire Home Services Poor Quality carpet, not returning phone calls ripoff Eagan Minnesota
On January 13, 2006, Empire installed their Major line of carpet (supposedly their "best") in our family room, hallway and stairs in our basement.
It was still shedding/pilling 2 months later. I called customer service and was told that it was normal to shed for up to 3 months.
It is now 5 months after installation and it is STILL shedding/pilling alot and when we vacuum, it clogs it up.
I called Tangela in the Eagan office and they sent out an inspector, who, by the way, showed up at my house without my knowledge. The report said it was a "maintenance issue", meaning our vacuuming 1 time/week wasn't sufficient so that's why the carpet is still shedding/pilling.
I totally disagree with this report and belive the carpet is of very poor quality for what we paid for it.
I spoke with Ron at the Illinois office about 3 weeks ago about this situation and he told me he would speak with his manager and get back to me. He has not called me and I have left 3 messages for him and he will not return my calls. I called Michael Hatak, another customer service person in the national office and he will not return my call, either.
I have submitted a Better Business Bureau report on Empire, but don't expect much to be done by them.
We would like 1/2 of our money back from Empire ($1241.00) due to the poor quality of the carpet.
Lynn
Cottage Grove, Minnesota
U.S.A.
It was still shedding/pilling 2 months later. I called customer service and was told that it was normal to shed for up to 3 months.
It is now 5 months after installation and it is STILL shedding/pilling alot and when we vacuum, it clogs it up.
I called Tangela in the Eagan office and they sent out an inspector, who, by the way, showed up at my house without my knowledge. The report said it was a "maintenance issue", meaning our vacuuming 1 time/week wasn't sufficient so that's why the carpet is still shedding/pilling.
I totally disagree with this report and belive the carpet is of very poor quality for what we paid for it.
I spoke with Ron at the Illinois office about 3 weeks ago about this situation and he told me he would speak with his manager and get back to me. He has not called me and I have left 3 messages for him and he will not return my calls. I called Michael Hatak, another customer service person in the national office and he will not return my call, either.
I have submitted a Better Business Bureau report on Empire, but don't expect much to be done by them.
We would like 1/2 of our money back from Empire ($1241.00) due to the poor quality of the carpet.
Lynn
Cottage Grove, Minnesota
U.S.A.
3 Updates & Rebuttals
Brian
Eden Valley,Minnesota,
United States
Report findings
#2Consumer Comment
Wed, May 30, 2018
We were told that vacuuming daily isn't enough for our carpet. In less than 6 mo our carpet went to crap (started literally 3 weeks in) they told us the same exact thing that it is a maintenance issue and it is our fault that their top of the line product is not holding up. Will not honor warranty
Lynn
Cottage Grove,Minnesota,
U.S.A.
Empire Today - update
#3Author of original report
Wed, June 14, 2006
I absolutely refuse to pay for our own inspection because we were NEVER told about the "2-3 times a week vacumming". It may have helped the shedding/pilling had we known that! We still want 1/2 of our money back. If we don't get it, I will be filing a report with the Minnesota Attorney General. Lynn
Sinatra
Northlake,Illinois,
U.S.A.
Empire Today
#4UPDATE Employee
Tue, June 13, 2006
Empire Today does apologize for any inconveniences that you have had in the past months. But in regards to the inspection that we paid for did come up customer related maintenance issue and the vendor who makes the carpet recommends 2-3 times a week vacuuming. You as a customer are welcome to have your own inspection done at your cost and share the results from that inspection with us and go from there. Sincerely, Empire Today 1-800-588-2300
